{"id":6148,"date":"2026-07-12T21:52:33","date_gmt":"2026-07-12T21:52:33","guid":{"rendered":"https:\/\/martialartswealth.com\/go\/everything-i-wish-i-knew-when-i-was-22\/"},"modified":"2026-07-12T22:29:44","modified_gmt":"2026-07-12T22:29:44","slug":"everything-i-wish-i-knew-when-i-was-22","status":"publish","type":"page","link":"https:\/\/martialartswealth.com\/go\/everything-i-wish-i-knew-when-i-was-22\/","title":{"rendered":"Everything I Wish I Knew When I Was 22"},"content":{"rendered":"<h1>Everything I Wish I Knew When I Was 22<\/h1>\n<p style=\"font-size:19px;color:#555;\"><em>by Stephen Oliver, MBA \u2014 the hard-won lessons of building five schools in 18 months, losing it all more than once, and building it back. Originally written in 1999. Read the entire book below, download the PDF free, or get the paperback.<\/em><\/p>\n<p style=\"text-align:center;margin:26px 0 6px;\"><img loading=\"lazy\" decoding=\"async\" src=\"\/go\/wp-content\/uploads\/2026\/07\/Everything-I-Wish-I-Knew-When-I-Was-22-cover.jpg\" alt=\"Everything I Wish I Knew When I Was 22 by Stephen Oliver - book cover\" width=\"320\" height=\"402\" class=\"book-cover-img\"><\/p>\n<div style=\"text-align:center;margin:28px 0;\"><a href=\"https:\/\/s3.us-east-1.amazonaws.com\/NAPMA\/MAW\/freebooks\/WhenIWas22_SOliver.pdf\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;background:#8B0000;color:#ffffff;font-weight:bold;font-size:18px;padding:14px 28px;border-radius:6px;text-decoration:none;margin:6px 10px;\">&#128213; Download the Free PDF<\/a><a href=\"https:\/\/www.amazon.com\/Everything-Wish-Knew-When-Was\/dp\/1450574203\/ref=tmm_pap_swatch_0\" target=\"_blank\" rel=\"noopener nofollow\" style=\"display:inline-block;background:#1c1c1c;color:#ffffff;font-weight:bold;font-size:18px;padding:14px 28px;border-radius:6px;text-decoration:none;margin:6px 10px;\">&#128722; Buy the Paperback on Amazon<\/a><\/div>\n<div style=\"background:#f5f3ef;border-left:5px solid #8B0000;padding:18px 24px;margin:24px 0;\">\n<p style=\"margin:0 0 10px;\"><strong>A note about this book:<\/strong> <em>Everything I Wish I Knew When I Was 22<\/em> was originally written in <strong>1999<\/strong> (the print editions are &copy; 2001&ndash;2008), and it is republished here in full, as written. Some references \u2014 prices, technology, NAPMA-era details \u2014 reflect that time. The lessons don&rsquo;t. The About the Author section below has been updated to 2026.<\/p>\n<\/div>\n<p style=\"text-align:center;font-size:17px;color:#555;line-height:1.6;\"><strong>by Stephen Oliver, MBA<\/strong><br \/>10th-Degree Black Belt &middot; Founder, Mile High Karate<br \/>Founder &amp; CEO, Martial Arts Wealth Mastery<br \/>Former CEO, National Association of Professional Martial Artists (NAPMA)<\/p>\n<h3>The One Book That Will Open Your Mind Fully to What Is Possible as a Martial Arts Entrepreneur<\/h3>\n<h3>The reason why so many aspiring and highly successful martial arts school owners sing the praise of Stephen Oliver is that he has always been ready to share all the strategies, techniques and methods that he has implemented to create an amazing example of what is possible as a martial arts entrepreneur.<\/h3>\n<h3>Many of those he has coached, guided and influenced tell the same story: \u201cI was astounded when Stephen gave me total access to his business\u2019 systems, manuals, documents and marketing materials\u2014and then allowed me to make copies!\u201d<\/h3>\n<h3>Once you know Stephen Oliver and study what he has written and said, you\u2019ll discover one of his primary secrets of success in this industry: you don\u2019t have to re-invent the wheel. He and others have already invented it and if you follow those same systems and processes, then you are virtually guaranteed to duplicate their success\u2014for your school, your students and your family.<\/h3>\n<h3>Everything I Wish I Knew When I Was 22 is your opportunity to sit in Stephen Oliver\u2019s office and read and copy what he has learned and what he knows will work for you\u2014when you take action.<\/h3>\n<h2>What Readers Say<\/h2>\n<blockquote>\n<p>\u201c I enjoyed your book, <em>All the Things I Wish I Knew When I was 22<\/em>, especially the part about firing students and staff. At least now I know I am not alone when, no matter what I do, I cannot please everybody. All the books you have authored I have looked over, and they all seem very informative and relevant. There are several new concepts that I have not seen before, as well as many that I have seen, but need to see over and over again anyway. Thank you for providing all your information.&#8221;<\/p>\n<p><strong>\u2014 Glenn Finke, Traditional Karate-Do Center, www.warwickkarate.com<\/strong><\/p>\n<\/blockquote>\n<blockquote>\n<p>\u201c Your genius is the ability to see things from a perspective that virtually no one else does. Your combination of an MBA and 20 years pioneering ideas for professional martial arts instructors is a valuable treasure for school owners such as myself. School owners have a choice of either spending 20 years in the process or trial and error coming up with new ideas, all the while wasting precious time and energy, plus thousands of dollars, or they can get the \u201cCliff Notes\u201d to success, which are your <em>All the Things I Wish I Knew When I was 22<\/em> section of Extraordinary Marketing. That&#8217;s a starting point to standing on the shoulders of your wisdom!\u201d<\/p>\n<p><strong>\u2014 Chris Rappold, Personal Best Karate (3 locations), Norton, MA<\/strong><\/p>\n<\/blockquote>\n<blockquote>\n<p>\u201c Stephen I have to say that I would have paid the fee just for your <em>All the Things I Wish I Knew When I <\/em> <em>was 22.<\/em> It was absolutely brilliant, and really forced me to think about my own set-up in the UK. I sat there reading it thinking, \u201cThis is me\u201d! Many of the problems you highlighted I am currently dealing with myself, and your views were certainly a balanced and well thought-out comment on my current situation. Keep up the good work.\u201d<\/p>\n<p><strong>\u2014 Stephen Cowley, Steve Cowley\u2019s Martial Arts Academy, High Wycombe, Bucks, United Kingdom<\/strong><\/p>\n<\/blockquote>\n<blockquote>\n<p>\u201d I do want to thank you for marketing such an extraordinary package of materials. \u2018Awesome\u2019 is the only word I can use to describe your package at such a low cost. I have had an academy (six days a week) open for the last twelve years, and before that, worked for one of my instructors for about six years in his five schools. The reason that I say low cost (and you know what I am talking about), is that we have paid out thousands of dollars over the years for business ideas and teaching ideas! The little book <em>All the Things I Wish I Knew When I was 22<\/em> was worth the cost of your program. Anyway, it has been the shot in the arm that we needed, and we thank you for the dose of medicine. Thanks for your program. Keep the faith, and keep plugging\u2014\u201cif you never give up, never quit and you never surrender, you will never fail. May the Lord God Almighty continue to bless and keep you and you family always, amen.&#8221;<\/p>\n<p><strong>\u2014 Gordon Dixon, Tupelo Martial Arts Academy, Shannon, MS<\/strong><\/p>\n<\/blockquote>\n<blockquote>\n<p>\u201d Our currency (Rand) is very weak in comparison to the Dollar. You can multiply the price by eighgt to have an idea what I paid for the product! I am still very happy that I had bought the program! Although we are worlds apart, the similarity of our markets is absolutely scary! I am currently reading through <em>All the Things I Wish I Knew When I was 22<\/em> for a second time, and really enjoy your aproach. I am (was) a technical fighter and teacher all my life, and only loved Karate-do. I am now rapidly changing to become a marketer, seller, business person, etc. It had been an eye-opening experience to read the material you had sent. I am eagerly awaiting to apply nearly every single suggestion in the program. The similarity in our markets are really amazing! Although we are continents apart! I enjoyed the line, &#8220;I have not found even a single advantage into entering my students into the external tournaments&#8221;. I am currently working through all the material and will have my web site, etc., in place for the beginning of our academic year, which is January. I will keep you posted!\u201d<\/p>\n<p><strong>\u2014 Soon Pretorius, Karate Academy of South Africa, Pretoria, Gauteng, South Africa<\/strong><\/p>\n<\/blockquote>\n<blockquote>\n<p>\u201c Well, I have to admit\u2014this is one of the first times I have read something from the many people who try to tell us how to run a school where the advice is obviously coming from someone who has. We have been running a small group of successful schools for almost 25 years, and after that kind of experience, it is easier to tell the good advice from the bad.&#8221;<\/p>\n<p><strong>\u2014 Doug Adamson<\/strong><\/p>\n<\/blockquote>\n<blockquote>\n<p>\u201cSo often in this industry we\u2019re told that you have to do things a certain way in order to be a successful studio owner. Yet, a lot of what Oliver says flies in the face of the status quo. I like that, and I appreciate the fact that he shares his experiences so candidly here. With all the \u2018experts\u2019 who are now offering books, coaching, and seminars on martial arts business management, you could do much worse than to have Stephen Oliver giving you advice.\u201d<\/p>\n<p><strong>\u2014 Mike Massie, Author, Small Dojo Big Profits<\/strong><\/p>\n<\/blockquote>\n<blockquote>\n<p>Lloyd Irvin \u2014 who has himself helped hundreds of BJJ and MMA school owners build six- and seven-figure academies \u2014 read this book while in Brazil to compete, and said it \u201ckicked his butt\u201d and illuminated many mistakes and misdirections in the industry.<\/p>\n<p><strong>\u2014 As recounted in the Author\u2019s Note; Lloyd Irvin, BJJ\/MMA coaching legend<\/strong><\/p>\n<\/blockquote>\n<h2 id=\"contents\">Contents<\/h2>\n<ol style=\"columns:2;-webkit-columns:2;column-gap:40px;\">\n<li><a href=\"#chapter-1\">Chapter 1: The Great Fallacies When You Start Your Business<\/a><\/li>\n<li><a href=\"#chapter-2\">Chapter 2: The E-Myth<\/a><\/li>\n<li><a href=\"#chapter-3\">Chapter 3: Wealth vs. Lifestyle<\/a><\/li>\n<li><a href=\"#chapter-4\">Chapter 4: First Figure Out What You LOVE<\/a><\/li>\n<li><a href=\"#chapter-5\">Chapter 5: Everything is Negotiable<\/a><\/li>\n<li><a href=\"#chapter-6\">Chapter 6: Fire Those Who \u201cSuck the Life\u201d from Your School<\/a><\/li>\n<li><a href=\"#chapter-7\">Chapter 7: Separate Your Hobby from Your Business<\/a><\/li>\n<li><a href=\"#chapter-8\">Chapter 8: Manage Your Time, Live Your Life<\/a><\/li>\n<li><a href=\"#chapter-9\">Chapter 9: Bigger Isn\u2019t Always Better<\/a><\/li>\n<li><a href=\"#chapter-10\">Chapter 10: Networking Your Way to Everything You Need to Know<\/a><\/li>\n<li><a href=\"#chapter-11\">Chapter 11: Always Protect Yourself First<\/a><\/li>\n<li><a href=\"#chapter-12\">Chapter 12: Things are Never as Bad as You Think They Are<\/a><\/li>\n<li><a href=\"#chapter-13\">Chapter 13: Things are Never as Good as You Think They Are<\/a><\/li>\n<li><a href=\"#chapter-14\">Chapter 14: Landlords and Other People Who Want to Bleed You Dry<\/a><\/li>\n<li><a href=\"#chapter-15\">Chapter 15: Don\u2019t Confuse \u201cActivity\u201c with \u201dAccomplishment\u201d<\/a><\/li>\n<li><a href=\"#chapter-16\">Chapter 16: Simplify, Simplify, Simplify<\/a><\/li>\n<li><a href=\"#chapter-17\">Chapter 17: Why Am I Doing This to Myself?<\/a><\/li>\n<li><a href=\"#chapter-18\">Chapter 18: Hiring from Within<\/a><\/li>\n<li><a href=\"#chapter-19\">Chapter 19: Separate Your EGO from Your Business<\/a><\/li>\n<li><a href=\"#chapter-20\">Chapter 20: The 10 \u201cSecrets\u201d of Leadership<\/a><\/li>\n<li><a href=\"#chapter-21\">Chapter 21: Open Book Management<\/a><\/li>\n<li><a href=\"#chapter-22\">Chapter 22: The Real Secrets of Wealth in a Martial Arts School<\/a><\/li>\n<li><a href=\"#chapter-23\">Chapter 23 Learn from the Real Experts: <\/a><\/li>\n<li><a href=\"#chapter-24\">Chapter 24: Always Follow the Money<\/a><\/li>\n<li><a href=\"#chapter-25\">Chapter 25: Getting Rich Off the Blood of Your Employees<\/a><\/li>\n<li><a href=\"#chapter-26\">Chapter 26: Aligning Your Interests<\/a><\/li>\n<li><a href=\"#chapter-27\">Chapter 27: The \u201cDramatic Metamorphosis\u201d: Employee vs. Owner<\/a><\/li>\n<li><a href=\"#chapter-28\">Chapter 28: You Can\u2019t Teach a Pig to Sing<\/a><\/li>\n<li><a href=\"#chapter-29\">Chapter 29: Never Stop Learning<\/a><\/li>\n<li><a href=\"#chapter-30\">Chapter 30: \u201cOpinions are Like&#8230; Everyone\u2019s Got One\u201d<\/a><\/li>\n<li><a href=\"#chapter-31\">Chapter 31: The Quickest Way to Kill a School<\/a><\/li>\n<li><a href=\"#chapter-32\">Chapter 32: \u201cBe Careful What You Wish for&#8230; You May Get It,\u201c Part 1<\/a><\/li>\n<li><a href=\"#chapter-33\">Chapter 33: \u201cBe Careful What You Wish for&#8230; You May Get It,\u201c Part 2<\/a><\/li>\n<li><a href=\"#chapter-34\">Chapter 34: Important Issues for Large Operators<\/a><\/li>\n<li><a href=\"#chapter-35\">Chapter 35: How Much Can You Spend to Generate an Enrollment?<\/a><\/li>\n<li><a href=\"#chapter-36\">Chapter 36: Stepping Over Dollars to Pick Up Pennies<\/a><\/li>\n<li><a href=\"#chapter-37\">Chapter 37: \u201cThe Pulse of a School\u201d<\/a><\/li>\n<li><a href=\"#chapter-38\">Chapter 38: Are You a Professional?<\/a><\/li>\n<li><a href=\"#chapter-39\">Chapter 39: How Does a Mile High Karate School Generate Revenue?<\/a><\/li>\n<li><a href=\"#chapter-40\">Chapter 40: How I Opened Five Schools in 18 Months with $10,000 When I was 23<\/a><\/li>\n<li><a href=\"#chapter-41\">Chapter 41: The Formula for Financial Success<\/a><\/li>\n<li><a href=\"#chapter-42\">Chapter 42: A $1,000,000.00 Watch and Other Tales of Entrepreneurship<\/a><\/li>\n<li><a href=\"#chapter-43\">Chapter 43: The Final Word\u2026for Now<\/a><\/li>\n<\/ol>\n<div class=\"mhm-cta\" style=\"border:2px solid #b8232f;border-radius:10px;padding:18px 22px;margin:1.8em 0;background:#fff7f7;text-align:center;\">\n<div style=\"font-size:1.25rem;font-weight:800;color:#b8232f;letter-spacing:.5px;\">FREE COACHING SESSION<\/div>\n<div style=\"font-weight:700;margin:4px 0 10px;\">WITH \u2605 STEPHEN OLIVER &amp; WORLD CHAMPION JEFF SMITH \u2605<\/div>\n<p style=\"font-style:italic;margin:.4em 0;\">\u201cWorking with Stephen Oliver is like having a chance to train privately with Bruce Lee\u2014don\u2019t miss that opportunity.\u201d<br \/><span style=\"font-style:normal;font-weight:600;\">\u2014 Hai Nguyen, Elite MMA, Houston, Texas<\/span><\/p>\n<p style=\"font-style:italic;margin:.4em 0;\">\u201cIf you\u2019re waiting for anything, don\u2019t wait. Do it now.\u201d<br \/><span style=\"font-style:normal;font-weight:600;\">\u2014 Master Delfino Candia, America\u2019s Best Karate Center, El Paso, Texas<\/span><\/p>\n<div style=\"margin:14px 0 6px;\"><a href=\"https:\/\/api.leadconnectorhq.com\/widget\/bookings\/bobdunne\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;background:#b8232f;color:#fff;padding:12px 22px;border-radius:6px;font-weight:700;text-decoration:none;margin:4px;\">\ud83d\udcc5 BOOK YOUR FREE COACHING SESSION<\/a><a href=\"tel:+17202560208\" style=\"display:inline-block;background:#222;color:#fff;padding:12px 22px;border-radius:6px;font-weight:700;text-decoration:none;margin:4px;\">\ud83d\udcde CALL: +1 (720) 256-0208<\/a><\/div>\n<div style=\"font-weight:700;color:#b8232f;margin-top:6px;\">\u2605 LIMITED SPOTS AVAILABLE \u2013 CLAIM YOURS TODAY! \u2605<\/div>\n<\/div>\n<h2 id=\"authors-note\">Author&rsquo;s Note<\/h2>\n<p>This is version four of an on-going work that has been, and, continues to be, included as a part of the Extraordinary Marketing Program (along with <em>Using the Internet to Market Your Martial Arts School, Direct Response Marketing for Martial Arts Schools, One Idea Worth $500,000<\/em> and other resources and tools).<\/p>\n<p>I have included this book in the start-up package for NAPMA Maximum Impact members for several reasons. First, the feedback that I\u2019ve received from the hundred of school owners who have read it has been overwhelm- ingly positive, and in some cases, \u201clife-changing.\u201d One customer\u2014Lloyd Irvin\u2014said that as he read this while in Brazil to compete, that it \u201ckicked his butt,\u201d and illuminated his many mistakes and misdirection in the industry. Second, certain sections have been VERY controversial in certain segments of our industry. I will not discontinue in our future interactions my \u201cTell it Like It Is\u2013Politically Incorrect Approach.\u201d Be WARNED: my intent is not to offend you or anyone else, but, I plan in the future to continue pointing out MYTHS and Misdirections that have perpetuated themselves throughout our industry. Third, I feel even to those of use who have learned these les- sons through the \u201cschool of hard knocks,\u201d they bear reviewing and repeating, since many of us get seduced into repeating the mistakes of the past\u2014or, even worse, discontinuing successes of the past.<\/p>\n<h2 id=\"about-the-author\">About the Author <span style=\"font-size:60%;color:#777;font-weight:normal;\">(updated 2026)<\/span><\/h2>\n<p>Stephen Oliver, MBA, is a 10th-Degree Black Belt and the founder and CEO of <strong>Martial Arts Wealth Mastery<\/strong>. He began martial arts training in 1969 in Tulsa, Oklahoma, at a branch school of the Jhoon Rhee Institute, and opened his first school in 1975. He later moved to Washington, D.C. to work for the Jhoon Rhee Institute \u2014 first as an instructor, then as their youngest-ever branch manager \u2014 while earning an honors degree in Economics at Georgetown University.<\/p>\n<p>In 1983 he moved to Denver and opened five Mile High Karate schools in 18 months with only $10,000 in capital. He earned his MBA from the University of Denver in 1992, served on NASKA&rsquo;s Board of Directors from 1989&ndash;1999, and was a founding member of EFC&rsquo;s Board of Directors. As CEO of NAPMA (the National Association of Professional Martial Artists) and publisher of <em>Martial Arts Professional<\/em> magazine, he spent decades teaching school owners the business systems behind profitable, professional schools \u2014 including this book, originally written when those lessons were fresh scars rather than history.<\/p>\n<p>Today, Stephen coaches martial arts school, BJJ academy, MMA and Muay Thai gym owners through Martial Arts Wealth Mastery alongside Grandmaster Jeff Smith, Bob Dunne, and Greg Moody, PhD \u2014 personally leading weekly Zoom meetings and regular live meetings for a mastermind of owner-operators who built and run very successful schools. He is the author of seven books, including <em>The Way of the Mile High Maverick<\/em>, and his members&rsquo; documented results include schools growing from $16,000 to $59,000 a month in six months and a 2,400-square-foot academy producing a $1.3 million year. See the <a href=\"\/go\/grow\/case-studies\/\">case-study library<\/a> and <a href=\"\/go\/client-results-success-stories\/\">client results<\/a>.<\/p>\n<h2 id=\"chapter-1\" style=\"margin-top:44px;\">Chapter 1: The Great Fallacies When You Start Your Business<\/h2>\n<p>When you first become self-employed there are often a series of fallacies that creep into your thinking without even being recognized or questioned. The following is far from an exhaustive set of these fallacies \u2014 but, clearly some of the major ones. To those of you who have been self-employed for some period of time \u2014 I apologize for belaboring what may appear obvious to you from your experience.<\/p>\n<ul>\n<li><strong>1: \u0007Now that you are self-employed you get <\/strong><\/li>\n<li><strong>to \u201cset your own hours.\u201d <\/strong><\/li>\n<\/ul>\n<p>There\u2019s a joke. Once you become truly selfemployed, the first indication may be that queasy feeling in the pit of your stomach that is your payroll, home payment and lease payment all coming due at the same time. My first time \u2014 to the best of my recall \u2014 was when suddenly I had $35,000+ due at the beginning of the month with about $4,000 on hand five days before. I dare you to put in your 40 hours when you are trying make payroll and insure that the lease is paid on time.<\/p>\n<p>The reality, of course, is that as they transition from employee to business owner then to employer, most small business owners find that they go from a relatively fixed time schedule, guaranteed income and the ability to \u201cturn-off\u201d their work when they leave the office, to 100 hour weeks, getting paid last, if at all, and being mentally \u201con\u201d 24 hours per day, seven days per week.<\/p>\n<p><strong>2: \u0007Adding employees means I have to do less myself.<\/strong><\/p>\n<p>A great quote, which I\u2019m afraid I can\u2019t remember where I got it from, is \u201cAlways inspect what you expect. That\u2019s the way you get respect.\u201d Obviously, one person cannot do everything, and the only route to growth is adding additional people.<\/p>\n<p>That being said, sometimes the added value of the person is outweighed by the amount of supervision required to insure that individual\u2019s productivity and contribution.<\/p>\n<ul>\n<li>There are two truths of employees:<\/li>\n<li>A.\tAn owner will ALWAYS care more about the<\/li>\n<\/ul>\n<p>results than an employee. B.\tWithout aligned purposes and proper supervision \u2014 any employee (with rare exceptions) will ultimately detract from rather than add to the quality of your operation.<\/p>\n<p><strong>3: \u0007I\u2019ll build up my business then have an asset to sell. <\/strong><\/p>\n<p>Sorry about the wakeup call \u2014 but who are you going to sell it to? I\u2019ve been approached to buy schools and seen desperate owners try to sell their businesses. You know the reality is you can only sell a karate school to a karate instructor \u2014 and that usually that means a Black Belt or employee in your school.<\/p>\n<p>If you are lucky enough to find one with a \u201cburning desire\u201d and a huge nest egg, more power to you. More likely, when you decide to move on, you may be able to slowly turn the school over to an employee with a monthly payout. However don\u2019t be surprised if they can\u2019t run it as well as you do. And, what looked like a good deal for you changes rapidly when their finances are on the ropes and they are on the verge of eviction. I\u2019ve accomplished this successfully, as have several of my friends \u2014 we\u2019ll review this more later \u2014 but it\u2019s really harder than it may seem to be at first.<\/p>\n<p><strong>4: The staff will run the show.<\/strong><\/p>\n<p>I\u2019ll just stop in and make the deposits and keep my own training high. First, see point #2 above, then realize that running a school profitably is difficult enough. A poorly-trained volunteer or poorlypaid staff is highly unlikely to keep things running at a level to support your lifestyle and to keep the school running at a high level. If they are running it really well, then their compensation and lifestyle better reflect their skill set pretty quickly, or they just may end up doing extremely well \u2014 across the street from you!<\/p>\n<p><strong>5: \u0007Now that I own the place\u2026I\u2019ll teach the stuff that I enjoy.<\/strong><\/p>\n<p>Whoops \u2014 another reality check. The person who writes the checks is ultimately in charge. Wait: That\u2019s not you. The customer writes the check. Do what you enjoy and risk not finding anyone who wants to write the check. Ultimately, you must figure out what your market wants and give it to them. If you don\u2019t, someone else will. You just love the newest hard-core martial arts trend? Great \u2014 train to your heart\u2019s content on your own time, but be really careful not to skip giving your customers what they want.<\/p>\n<p><strong>6: I\u2019m my own boss.<\/strong><\/p>\n<p>Interesting concept. Try explaining it to the IRS, your landlord, the city and county government, to the parents of your students, and, ultimately, to your many creditors and clients. As an employee, life is a little easier on a daily basis \u2014 you can look at your supervisor and take directions. As the owner, you have so many people trying to tell you what to do, that it\u2019s difficult to decide who to listen to first.<\/p>\n<p><strong>7: \u0007I can hire someone to \u201ctake care of the business side\u201d of the school while I do the stuff I like \u2014 the teaching.<\/strong><\/p>\n<p>This one will get you in trouble in a big hurry. You\u2019d better figure out every aspect of your school operation. Once you delegate an aspect, you still remain responsible.<\/p>\n<p>As the owner you\u2019d best develop a pretty good working knowledge of teaching, marketing, promotions, and advertising, sales, accounting, legal issues, staff hiring, staff training, human relations \u2014 and even basic repairs and maintenance.<\/p>\n<p>Since you bought this program, I well understand that I am doing the proverbial \u201cPreaching to the Choir.\u201d<\/p>\n<p><strong>Quick Read: \u201cSelf Made In America,\u201d by John McCormick<\/strong> But the reality is, that most martial arts school owners might really thrive working as instructors for someone else, unless they are really ready to do what YOU are already doing. Unless they are learning about marketing, understanding sales and really getting ready to be truly entrepreneurial, they really shouldn\u2019t be self-employed \u2014 they will never thrive as an independent business owner.<\/p>\n<p><strong>8: \u0007Once I\u2019ve delegated a task\u2013 I don\u2019t have to worry about it anymore.<\/strong><\/p>\n<p>There are two different ways to hand off a task as the owner. A.\t Delegation: Passing on responsibility for a task.<\/p>\n<p>Your role in this is to:<\/p>\n<p>1. Clearly define the task to be completely, with outcomes that define the successful completion; 2.\t Provide training on key processes for the completion of the task. 3.\t Involve the employee in defining the action plan for the accomplishment of the objective; 4. \t Define benchmarks and timetables; 5. \t Supervise at pre-defined intervals; 6. \t Provide support and coaching during the process; 7. \t Reward, train or punish for performance results. Unfortunately, as the above implies, just because you have delegated a task and made an employee \u201cresponsible,\u201d does not mean that any of your own responsibility has been diminished.<\/p>\n<p>Successful owners and managers are defined by their ability to train and support staff, and by their abilities to delegate tasks without losing track of the time-line or training needs. B. \t Abdication: Handing off a task, then forgetting about it.<\/p>\n<p>Many owners that I\u2019ve met try this approach, especially with those tasks that they either don\u2019t understand or don\u2019t particularly enjoy.<\/p>\n<p>Abdication of any IMPORTANT task is a sure and swift route to failure. Only you can be responsible for your success.<\/p>\n<h2 id=\"chapter-2\" style=\"margin-top:44px;\">Chapter 2: The E-Myth<\/h2>\n<p>Years ago, at the recommendation of my friend Tom Callos, I read a book for which I have since gained increasing respect. The book is called <em>The E-Myth<\/em> by a gentleman of the name of Michael Gerber. Since I first read his book, I\u2019ve had several opportunities to hear him speak, and have met him in San Francisco. His book describes the martial arts \u201cindustry\u201d perfectly.<\/p>\n<p>He says that most small businesses in the United States were founded by a technician (read: Black Belt or Instructor), who one day had an \u201cEntrepreneurial Seizure,\u201d and for some mysterious reason became convinced that they should be self-employed.<\/p>\n<p>The ensuing reality is that the area that person was excellent in (in our industry, that is often martial athletics, or sometimes teaching) becomes a small part of their job. They now also have to understand and be good at marketing, sales, accounting, negotiations, legal issues and even facilities maintenance.<\/p>\n<p>Most of these suddenly-independent business owners quickly find that they have to work a LOT harder than before for a substantially smaller amount of money, doing many activities for which they may, in fact, be poorly suited.<\/p>\n<p>In fact, a majority of small businesses in the U.S. are \u201cwalking dead,\u201d struggling along with very little progress, working the owner into an early grave, and returning little in the way of financial rewards.<\/p>\n<p>I don\u2019t think that it would be an exaggeration to say that martial arts school owners are often at the bottom of the heap when it comes to this pattern.<\/p>\n<p><strong>Quick Read: \u201cThe E-Myth,\u201d by Michael Gerber<\/strong><\/p>\n<h2 id=\"chapter-3\" style=\"margin-top:44px;\">Chapter 3: Wealth vs. Lifestyle<\/h2>\n<p><strong>Let\u2019s start with a few basic definitions:<\/strong><\/p>\n<p><strong>Revenue or Gross Revenue:<\/strong><em> <\/em>How much total cash comes through your business on a monthly, quarterly, or yearly basis.<\/p>\n<p><strong>Income or Net Income:<\/strong> How much you have available to you personally after ALL of the regular business expenses have been paid.<\/p>\n<p><strong>Wealth:<\/strong><em> <\/em>How much in REAL assets you have accumulated. This includes: Equity in real estate, stocks and bonds, cash on hand and other truly valuable assets.<\/p>\n<p><strong>Lifestyle:<\/strong> The quality of your life now. This includes factors such as leisure time, travel, where you live, the quality of the furnishings, what you drive and how much real enjoyment you get our of life.<\/p>\n<p>Now lets talk about reality. School owners love to brag about three things:<\/p>\n<ul>\n<li><strong>Number of students<\/strong><\/li>\n<li><strong>Size of their school<\/strong><\/li>\n<li><strong>Their GROSS revenue<\/strong><\/li>\n<\/ul>\n<p>It\u2019s really interesting to watch. Get ten school owners together and watch them talk about themselves \u2014 and let the lying begin. <em>Student active counts<\/em> are the most exaggerated number of them all. With that being said, all of these numbers give you a small piece of the picture of their school and their business, but really none of them individually are of much interest to me.<\/p>\n<p><em>Example 1:<\/em> I have on close friend. His claim to fame was 1,000 students. But guess what? He was grossing in the range of $35,000 per month (scary huh?), and had a huge rent, payroll and other expense numbers. Many of these students were not really very solid \u2014 they just kind of came when they pleased and got rolled into the active count for show. My friend worked 8 a.m.\u201310 p.m.<\/p>\n<p>daily and weekends, and had a huge renewal and retail push on Thanksgiving Day.<\/p>\n<p><em>Example 2:<\/em> Another friend told me he had 450 active. Most were kickboxing students on punchcards. They attended sporadically, and as long as they came in at least monthly, they were considered an active student. He grossed about $7,500 per month in an 8,000-square-foot facility.<\/p>\n<p><em>Example 3:<\/em> I walked into a very small school owned by an acquaintance. Asked what the active count was \u2014 he said they had enrolled 1,400. When I asked for clarification, that turned out to be the number of enrollments that the school had done in the 12 years it had been open. I asked how many ACTIVE students they have, the owner replied that they had 450 students \u201con programs.\u201d Upon further questioning, I learned that meant anyone who\u2019s program had not expired (i.e.: I signed them to Black Belt three years ago; they paid in full; dropped out two months later; and have one year to go before their program \u201cexpires) counted. I then asked how many were actively attending. They had no idea!<\/p>\n<p><em>Example 4:<\/em> A very successful friend, with multiple schools and several locations grossing $35,000 to $40,000 each, and I compared financials. In five schools I grossed what he did in three, HOWEVER, my average rent was $2,700 \u2014 his was $6,500. My average school had two full-time employees and two part-time. His average school had five full-time employees. Well the bottom line was \u2014 my bottom line was really good. He had to put $45,000 into his operation to keep it operating smoothly.<\/p>\n<p><em>Example 5:<\/em> A friend runs a nice little, but somewhat mundane, operation. His gross is always OKAY \u2014 not spectacular. His school only enrolls about eight new students per month, and his curriculum, frankly, bores me. However, he built his own building several years ago and started making double payments. He owns it outright now. That is: No rent, no mortgage payment and LOTS of equity. His nice little school runs at close to 50% net. Enough for a new Mercedes every couple of years, a few really nice vacations, and he really likes $300 shoes, so he buys them whenever he wants \u2014 and, don\u2019t forget the net-worth he has built!.<\/p>\n<p>Don\u2019t let impressive numbers or an impressive facility fool you.<\/p>\n<p>You know what I\u2019d like to hear about? <strong>1.\u2002 What\u2019s the quality of your lifestyle?<\/strong> Do you enjoy life? Are you doing what you enjoy? Do you take time for hobbies, travel, family and entertainment? If you don\u2019t have time for these things because of your incredibly long hours, then, really, what good is the money? It\u2019s easy to get caught up in working and striving for more and more money, but money is only good for two things:<\/p>\n<p>First, insuring that you can do and have the things you want RIGHT NOW. Are you able to afford those \u201ctoys\u201d that are important to you? Do you refrain from spending money on things that won\u2019t contribute substantially to the quality of your life. Do you have expensive STUFF to impress others, or because you appreciate them personally?<\/p>\n<p>Second, so that you can build security for your future \u2014 and I don\u2019t necessarily just mean for your retirement. What if your school has a downturn (remember all kinds of unexpected things can happen)? Are you financially strong enough to weather the storm? What if one of your kids has unexpected medical expenses, or if you have a medical emergency?<\/p>\n<p><strong>2.\u2002 What\u2019s your NET Income? <\/strong>How much money do you have left over from your business after EVERYONE ELSE gets paid? If your expenses are in line and your gross is adequate or excellent, you could have 15%, 25% or maybe even 45% or 50% left over. Do $30,000 per month with $15,000 left over, and I\u2019ll think you are incredible. Do $180,000 per month with $3,000 left over \u2014 well nothing personal, but who cares?<\/p>\n<p><strong>3.\u2002 How much Net Worth have you built, and how much do you save?<\/strong> Do you have equity in your home? Equity in the building that houses your school? How\u2019s your IRA, savings, and investments? Does your SCHWAB account grow every month, or are you living week to week? Forget about the guy who boasts a huge student base \u2014 I want to be like a friend of mine who bought the building that houses his school, and ended up owning the whole city block, with positive cash-flow from rental income and huge equity. Not very glamorous in the \u201cbragging rights\u201d pool at the next karate tournament or business convention, but hey, he paid HIMSELF first!<\/p>\n<p><strong>4.\u2002 How much have you learned this week, month and year?<\/strong> If you are constantly learning, you will always be about to recover from setbacks as well as capitalize on new opportunities.<\/p>\n<p><strong>Stuff:<\/strong> Your day-to-day lifestyle expenses must really be determined by what is really going to add enjoyment to your life, relative to the costs.<\/p>\n<p><strong>A Personal Example<\/strong> Many years ago, many friends and employees laughed at me (remember when they laugh, it\u2019s your money not theirs). Why did they laugh? Well, once a year, I would hold a Christmas party at my house \u2014 which is huge, beautiful, in one of the most expensive neighborhoods in the Denver metro area and has tremendous views overlooking the city. At the same time, on a day-to-day basis, I drove an Audi 4000, which was at about 150,000 miles (I finally traded it when it failed the emissions inspection, got damaged by hail and needed more repairs than it was worth). During this period, my house appreciated over $300,000, and my car basically went from the $20,000 I paid for it new to a value of $0.<\/p>\n<p>Often, we are tempted to buy things based upon the image we hope to project to friends, neighbors, business associates and others.<\/p>\n<p>If you really want that expensive toy because it enhances your enjoyment on a day-by-day basis, then by all means, get it and enjoy it. Just decide, on a daily basis, not because of the \u201cimage\u201d you hope to project, or because of an attempt to impress your friends.<\/p>\n<p>Remember, about the only thing that you can buy for yourself that has any real value after you buy it is your home.<\/p>\n<p>Everything else, with very few exceptions, begins to depreciate or have minimal value right after you\u2019ve spent the money.<\/p>\n<p><strong>Cars: <\/strong>NEVER buy one new. Guess what happens\u2013the minute you drive it off the lot? It loses at least 20 to 25% of it\u2019s value. Want to have fun with your car? What\u2019s the difference between brand new and a couple of years old, and 10,000\u201320,000 or even 30,000 miles? I\u2019ll tell you the difference on a Jaguar I bought recently: about $20,000!<\/p>\n<p><strong>Furniture:<\/strong> Just try selling that $2,000 or $3,000 sofa or table. Guess what? You might just be able to get 10% of what you paid.<\/p>\n<p><strong>Art and Jewelry:<\/strong> People fool themselves into thinking that these items have value. Certainly if you are a serious investor, if you buy at wholesale and have access to quality channels of resale, then you might come out okay on some of these things. The reality is, almost any ring, watch or painting you buy is going to immediately have close to zero value.<\/p>\n<p><strong>Electronics, computers, stereos, etc.: <\/strong>Here again, buy what you will truly enjoy, but plan on these items having no value once you have purchased them.<\/p>\n<p>When you start reviewing your assets and computing your net worth, your real estate, stocks, bonds and other assets have real investment value. Home furnishings, art and jewelry probably have only utilitarian or sentimental value once you\u2019ve left the store. Cars begin to depreciate the minute you drive off the lot. Remember this when deciding on that new luxury car or whether to invest in a nicer home.<\/p>\n<p>A book that should be required reading is <em>The Millionaire Next Door<\/em>. This book teaches some great lessons in wealth accumulation.<\/p>\n<p><strong>Quick Read: \u201cThe Millionaire Next Door\u201d, by Dr. Thomas Stanley<\/strong> <strong>Quick Read: \u201cFinancial Self- Defense,\u201d by Charles Givens<\/strong><\/p>\n<h2 id=\"chapter-4\" style=\"margin-top:44px;\">Chapter 4: First Figure Out What You LOVE<\/h2>\n<p>Ireally think that rule number one in deciding what you are going to do and how your business is going to unfold, is to figure out what you really love to do.<\/p>\n<p>If you really love to teach on a daily basis, then you probably never want to open multiple locations.<\/p>\n<p>If you really enjoy training, you may want to consider something else as a career, then slot your leisure time for your martial arts training.<\/p>\n<p>I\u2019ve seen many schools begin because a Black Belt just really loved to compete or to train. That\u2019s a bad basis for beginning a school that requires teaching, marketing, accounting and a host of other skills and time commitments.<\/p>\n<p><strong>Quick Read: \u201cPeak Performers,\u201d by Charles Garfield<\/strong><\/p>\n<h2 id=\"chapter-5\" style=\"margin-top:44px;\">Chapter 5: Everything is Negotiable<\/h2>\n<p>Just assume that anything that you need to buy, paying a monthly payment on or owe is negotiable. Clearly, some things are more difficult to negotiate than others, but ultimately, just about anything can be negotiated.<\/p>\n<p><em>Example:<\/em> Did you sign a five- or ten-year lease when you opened \u2014 perhaps with stars in your eyes? It looked like the greatest thing ever. Suddenly a couple of years later, the payment begins to look like the national debt.<\/p>\n<p>Well, start by taking a look at your situation from the other side of the table.<\/p>\n<p>Does your owner have a full center and a waiting list to get in at 20% more than you are paying? In that case, it might be real easy to sublet, or just be excused from your lease, so that the owner can shift to a \u201cmore substantial\u201d client with an even higher lease payment.<\/p>\n<p>If you were in that owner\u2019s place, wouldn\u2019t you be in a huge hurry to release a tenant at a lower rate and then re-lease to a higher paying tenant ,and possibly even to a national credit tenant?<\/p>\n<p>Discuss the situation with the owner or a realtor. Look for alternative space that is either smaller or leases at a lower amount per foot, or both. Sometimes it\u2019s also possible to move within the same center to a smaller space, or to a less desirable space. Either way, this lowers your monthly outlay.<\/p>\n<p>Or, are you really about the only substantial tenant in a shopping center that looks like it\u2019s about to be condemned? That\u2019s a perfect opportunity to renegotiate your lease. Why? Well, what happens if you go out of business or just walk on the lease? First, the owner has to go looking for another tenant. If he already has vacancies, he\u2019s been doing that without a lot of luck already hasn\u2019t he? Once he finds a new tenant then he has to pay realtor a commission, possibly pay for tenant finish, maybe provide some free rent, and definitely wait another two to six months to start collecting rents until the new tenant opens.<\/p>\n<p>You may have to be pretty tough in the negotiations in this case. Your owner may already be operating on a negative cash basis. You really have to make sure he believes that you are either: A.\t On the brink of insolvency, or that without a break, you won\u2019t stay in business much longer, or; B.\t That you are ready to \u201cwalk away\u201d from the lease and that you are really unconcerned about his possible legal remedies. Both of these examples are obviously extreme, but they give you the idea. If you want to pay your landlord $500 less per month for three years, that adds up to $18,000. What\u2019s it going to cost him to re-lease the space. Figure out the downtime, realtor fees, tenant finish and free rent the owner will have to incur. Also, figure out what your real market rental should be \u2014 if you are paying over the market that\u2019s a negotiating point in your favor. But, it would be one reason the owner may fight to keep you in your lease rather than putting the space on the market.<\/p>\n<p>As an aside: You are much better off in dealing with your lease if you are NOT personally signed on the lease, and don\u2019t have a lot of assets in the corporation that runs your school. More on this later.<\/p>\n<p><em>Another example:<\/em> Let\u2019s say you spent $10,000 with your local television station, radio station or newspaper. The ads ran \u2014 and not too unusually, the phones didn\u2019t ring. Rather than the flood of calls you expected, you get four calls and two enrollments. Then the bill shows up. What do you do?<\/p>\n<p>Well you can do several things: \u2022 \u2002\t Just pay the bill, take your lumps and walk away; \u2022 \u2002\t Sit down with the ad rep, his supervisor and anyone else you can get in front of, and explain you dilemma. Explain that $25 per call would be great. $50 per call, okay, Maybe you could even live with $100 per call. \u2022 \u2002\t Offer to either pay your maximum: $50 per call on what you\u2019ve already run, or; \u2022\u2002 \tExplain that you\u2019d be happy if they kept running the commercials. They can even tweak the ad and the run times until you are up to 100 to 200 calls (walk them through what you will do to keep excellent track of the results). If they refuse the options above either: \u2022\u2002 \tSend them the check for $100 per call with an endorsement that spells out that in depositing the check, the invoice amount is paid in full; \u2022\u2002 \tPut the bill in your drawer. Six or eight months later when their collections people call, explain the situation and offer to settle for the amount previously offered. <em>Example Number Three:<\/em> The sales rep for your local newspaper shows up and practically guarantees that the ads in his\/her newspaper will be the greatest thing ever for your business. \u2022\u2002 \tExplain to the sales rep that if what he explains turns out to be true, then you\u2019ll both be overjoyed \u2014 but ask what guarantee do they offer? \u2022\u2002 \tExplain that you are willing to pay $50 per call \u2014 no more. You may be able to negotiate one of several things:<\/p>\n<p><strong>First<\/strong>: To pay per-inquiry, rather than just buying space.<\/p>\n<p><strong>Second<\/strong>: An agreement for \u201cmake goods\u201d free of charge if the initial run does not get the needed response.<\/p>\n<p>At the very least, you have established your negotiating position properly when the bill comes due.<\/p>\n<p><strong>Quick Read: \u201cGetting to Yes,\u201d by Fisher &amp; Ury<\/strong><\/p>\n<h2 id=\"chapter-6\" style=\"margin-top:44px;\">Chapter 6: Fire Those Who \u201cSuck the Life\u201d from Your School<\/h2>\n<p>Iwas listening to Tom Peters one day and he was talking about an accounting firm that took a rather radical approach to building their business: they fired the bottom 30% of their clients!<\/p>\n<p>They sat down, took a look a their client roster, and evaluated them on the basis of several factors: \u2022\u2002 \tIs this someone that we enjoy working with, who adds value to our practice and who enhances our business? \u2022\u2002 \tIs this someone who pays on time and contributes at a level proportionate to the time they take to service. I really hate to admit it, but I used this idea rather aggressively a few years back, and gee, it really worked.<\/p>\n<p>How did I go about this? Well, I had a branch that had been doing extremely poorly. Things just really hadn\u2019t been run properly. Unfortunately, my staff really enjoyed working out, but didn\u2019t care much for marketing, or even for paying attention to student retention.<\/p>\n<p>When I personally took over the location, there were major problems, to say the least. Radical changes upset many (if you can say many with the tiny active count they had accrued). As usual, the major problems come from the Black Belts, followed by the Brown Belts.<\/p>\n<p>Maybe I was just in a bad mood, but I basically made radical changes. When senior students complained, I explained as nicely as possible that it was my way or the highway. They would either adjust and be supportive, or find some other place to be happy.<\/p>\n<p>Sure enough, I irritated or just plain fired about 24 people. Then guess what? The school got to be a lot more fun. The negative undercurrents disappeared, and the school went from 95 to 310 students in about 12 months! The really loyal Black Belts chipped in and suddenly became strong leaders when space was made for them, and the negative energy was erased.<\/p>\n<p>I was speaking to a very well-known industry leader several years ago while holding a seminar for and teaching his staff and associates. He actually suggested that he wanted to eliminate the parent seating area in his school to \u201ckeep the parents from sitting there bitching about things the entire class.\u201d<\/p>\n<p>One way you could evaluate this comment is that there must be a really mediocre level of student service overall in that school, if the complaining parents were prevalent enough to actually consider eliminating the seating area.<\/p>\n<p>However, I\u2019d be the first to admit that no matter how good you are, there\u2019s always that bottom 5% who, no matter what you do, are going to be negative \u2014 and a certain group for whom your philosophies and theirs are just never going to completely align.<\/p>\n<p>You may be far better off to address the bitching\/moaning crowd head-on whenever possible, one on one, never in groups.<\/p>\n<p>Before you do, take an OBJECTIVE look at what\u2019s going on. You might find they are RIGHT. If you\u2019ve dropped the ball on service with this family, generally been sloppy in your follow-through, or just haven\u2019t performed at your peak, then by all means, admit it, fix it, regain trust and create a friend. Those who complain \u2014 if treated properly and paid attention to at the right time \u2014 can become your most loyal students.<\/p>\n<p>After following the above steps and taking an objective look at things, there may just be some parents and students that would be better off somewhere else. Additionally, life is just too short to deal with some people. When you\u2019ve decided to fire a student, do it nicely and hit things head on.<\/p>\n<p>Take all of the blame. Explain that you have obviously not met their families\u2019 expectations. You really don\u2019t want to continue to disappoint their family and are sure that there are other schools or other activities that they will enjoy considerably more than your school.<\/p>\n<p>As a side note: After terminating several families, they ended up at the school of someone I just didn\u2019t like very well. You know what \u2014 it really was the best of all worlds to imagine him having to deal with all of the irritations that I had put up with for so long. Sometime there\u2019s just not enough money in the world\u2026<\/p>\n<p>Not to get too mercenary, but the same concept applies to your staff as well. Once you end up with a substantial number of people on your payroll, you\u2019ll start to notice an interesting phenomenon. Any time that you and your senior people or senior person (or maybe it\u2019s you and your wife or husband) discuss your staff problems, needs and concerns, one or two people consume the vast majority of the conversations.<\/p>\n<p>With 40\u201350 staff members, I always found that our management team continually had problems with 3 to 5 people. They were the focal point of almost all of the problems.<\/p>\n<p>An adjunct to this is that I\u2019ve found that as soon as you\u2019ve started thinking about firing someone, it\u2019s probably already been too long.<\/p>\n<p>It\u2019s important to be fair, and not to act in such a way to make your staff insecure. However, consider two things: \u2022\u2002 \tWould your life improve if you terminated your bottom 2, 3 or 5 employees? \u2022\u2002 \tDo you have someone who has been a big problem you\u2019ve avoided dealing with? It\u2019s easiest to NOT deal with a problem until it has grown and festered out of control. Address problem people head-on. \u2022\u2002 \tDo you have someone working for you with a bad attitude? \u2022\u2002 \tDo you have someone who just drains your energy? Nick Cokinos has a great saying that applies here:<\/p>\n<ul>\n<li>\u201cI\u2019d rather have a crisis than a sloppy<\/li>\n<li>situation.\u201d<\/li>\n<\/ul>\n<p>Keep in mind, that any sloppy situation becomes a crisis \u2014 sometimes an unrecoverable crisis \u2014 on it\u2019s own schedule. Become pro-active. Hit problems head-on. And your life, and income, will improve immeasurably.<\/p>\n<p><strong>Quick Read: \u201cA Passion for Excellence,\u201d byPeters and Austin. <\/strong><\/p>\n<p><strong>Quick Read: \u201cThe Pursuit of WOW!,\u201d by Tom Peters.<\/strong><\/p>\n<h2 id=\"chapter-7\" style=\"margin-top:44px;\">Chapter 7: Separate Your Hobby from Your Business<\/h2>\n<p>Most school owners end up running a school, as their hobby gradually evolves into a job, then into a career. Maybe they were recruited to teach by their instructor, then had their \u201centrepreneurial seizure\u201d and ended up self-employed.<\/p>\n<p>This is, of course, considerably different from the more pedestrian career path of most professionals: complete high school; go to college to pursue a degree in a field expected to produce an interesting and lucrative career; find the job and pursue career advancement and consistently improving salary and benefits. Certainly in the new economy that model is becoming increasingly less common. However, I walk through this to point out how different our industry usually is.<\/p>\n<p>Although there is a newer generation, many like myself actually trained to improve their teaching skill, pursued a degree in business and additional training in marketing, and really approached the martial arts as a career. Generally that\u2019s the exception in the martial arts.<\/p>\n<p>If you are really interested in running a quality school and making a reasonable income, then you must approach your business as a career, and not as a way to pursue your hobby full-time.<\/p>\n<p>I\u2019ve always held myself to a standard of matching my income opportunities in any other pursuit by plus or minus 10%. I\u2019ve always planned on consistently matching my other choices.<\/p>\n<p>A quick lesson in economics versus accounting: If your revenue exceeds your expenses, you will end up with what your accountant calls <em>net profit<\/em>. Although certainly having a positive bottom line is a good thing, it misses an important component:<\/p>\n<p><em>Opportunity Cost<\/em> Opportunity cost is, in simple terms, what you could have made doing something else.<\/p>\n<p><em>Example:<\/em> If you could earn $50,000 per year in some other career, and you make $40,000 running your school, your accountant will tell you that you made $40,000 profit; but an economist would tell you that you lost $10,000 compared to your other opportunities. If you made $50,000 from the school, then actually you have broken even compared to your other opportunities.<\/p>\n<p>The next issue to always pay attention to is your classroom and curriculum:<\/p>\n<p>Do you teach what you like or teach what your clients want to learn?<\/p>\n<p>Many, many martial artists pursue their own interests and hobbies in martial arts \u2014 then immediately convert their curriculum into these areas.<\/p>\n<p><em>Example:<\/em> The ultimate fighting challenge takes the martial arts community by storm. School owners around the country take up grappling and pursue any of the Gracie clan or Machado family to teach them this kick-ass Brazilian martial art. Convinced that this was the ultimate fighting method, and enamored of the viciousness of the telecasts, they immediately begin teaching grappling classes on a regular basis and expose their entire student body to this new curriculum.<\/p>\n<p>Ultimately, the moderately successful school, that previously had a solid children\u2019s and family clientele, erodes. The owner has great fun with this new curriculum, but the students don\u2019t share his newfound interest. The owner convinces himself that the kids and parents just love this new curriculum, yet his active count slowly dwindles.<\/p>\n<p><strong>Do You Just Love Tournaments?<\/strong><\/p>\n<p>Is that the best thing for your students? I\u2019ve run one of the biggest tournaments in the country, but I\u2019ve got to tell you that I\u2019ve never seen open tournaments have a positive impact on a school or on a student.<\/p>\n<p><strong>Do You Just Love to Train with Knives?<\/strong><\/p>\n<p>Not a great way to impress the parents is it?<\/p>\n<p>Keep in mind that your personal hobbies in the martial arts and your career running a school should be kept separate. That doesn\u2019t mean that you shouldn\u2019t pursue those things that you enjoy. Just step back and objectively evaluate whether what turns you on is the same thing that your clients and prospective clients are looking for when they come to your school.<\/p>\n<h2 id=\"chapter-8\" style=\"margin-top:44px;\">Chapter 8: Manage Your Time, Live Your Life<\/h2>\n<p>In a martial arts school operation, there are two major time-management problems that school owners encounter for themselves: <strong>First:<\/strong> Deciding that their work day is from 5 p.m. to 9 p.m., then spending their day with a variety of time-wasting activities. The reality of a school is that there are lots of important activities that should be accomplished during non-prime time hours.<\/p>\n<p>Remember that during class hours if you are not teaching or personally interacting with students and parents, then you are misusing your time. These are typically the only hours where you can really communicate with your students.<\/p>\n<p>What do you do during non-class hours? Almost all external promotional and marketing activities, including: \u2022\u2002 \tMeeting with local elementary schools; \u2022 \t Meeting with local merchants to line-up co-promotional opportunities; \u2022 \t Exploring advertising and marketing opportunities; \u2022 \t Writing up marketing letters for your old prospects;\t \u2022 \t Organizing your exam list and reviewing attendance records of your students; \u2022 \t Reviewing your inactive student list\u2013and making a plan for their reactivation; \u2022 \t Updating your computer system and keeping your stats up to date. The main issue is that you must distinguish between prime-time activities and non-prime time activities. All administrative duties should be accomplished only during non-prime time hours.<\/p>\n<p><strong>Second:<\/strong> Failing to manage time effectively on an hour-by-hour basis and minute-by-minute basis.<\/p>\n<p>How do you manage your time effectively? 1. \t Use an effective planning system. I prefer Franklin Planners. They are more expensive than some of the other systems, but given the value of the addition to your life, it is well worth the expense.<\/p>\n<p>When using the Franklin system, I really end up planning on a quarterly and monthly basis for many activities \u2014 more so than really focusing on every quarter hour. \u2002 \u2002 During the evening as long as you keep your objectives clear; it can be relatively easy to manage your evening hours; 2. \t Use an adequate school management software system to keep your intro appointments and your prospects under control. Currently, there are several fine systems on the market. Naturally, I prefer the system that I designed from the ground up, Master Vision. However, I would be the first to admit that other systems have similar capabilities to allow you to organize your day effectively. 3. \t Prioritize appropriately. I highly recommend that you read <em>First Things First by Steven Covey, or, <\/em>at least, study this chapter in <em>7-Habits of Highly Effective People<\/em>. To summarize Covey\u2019s concepts, all activities fall into one of four quadrants: 1. \t Urgent and Important 2. \t Not Urgent and Important 3. \t Urgent and Not Important 4. \t Not Urgent and Not Important A karate school in prime-time (i.e.: 4 p.m. to 8 p.m.) is full of quadrant 1 and quadrant 3 activities. On a minute-by-minute basis, the evening is full of ringing telephones, constant questions, classes that must begin and end on time, and the constant parade of important and unimportant urgencies.<\/p>\n<p>During your evening to be effective remember there are really only three important elements:<\/p>\n<ul>\n<li><strong>Enrollments<\/strong><\/li>\n<li><strong>Retention<\/strong><\/li>\n<li><strong>Renewals<\/strong><\/li>\n<\/ul>\n<p>If an activity does not positively contribute to one of these then it falls into the \u201cNot Important\u201d category.<\/p>\n<p>What mediocre school operators fail to focus on are that those are important areas, but not urgent.<\/p>\n<p>Generally important but not urgent areas include: \u2022 \t Internal and external marketing efforts; \u2022 \t Student retention; \u2022 \t Renewal preparation. A note about students and your time: With few exceptions, your time can be eaten up by students who fit in one of two categories. 1.\t Your AAA Black Belt Club, 5-days-per-week loyalists and your D-negative and disgruntled students. You must be careful not to devote too much prime time to students in either of these categories. 2.\t Your AAA students will spend time talking and in your presence just because they really can\u2019t get enough of you and your school. Your D-negative students often have a negative outlook in all areas of their life and just want to complain to anyone who will listen. In any conversation of this type, work on keeping the conversation short and on subject. A few ways to accomplish this is: don\u2019t sit down, don\u2019t go in your office \u2014 address the issues at hand quickly and directly, suggest scheduling a specific appointment time when it\u2019s appropriate for your time availability.<\/p>\n<p><strong>Third:<\/strong> By spending excess time on \u201chobby\u201d marital arts activities while rationalizing that you are really working on the school.<\/p>\n<p><strong>Fourth:<\/strong> Failing to structure your day effectively. To structure your day effectively, it\u2019s important to figure out how you personally function best, and then plan your activities around your own peak times of efficiency.<\/p>\n<p>A few years ago there seemed to be this myth that successful school owners rose at dawn and were in their office by 8:00 am.<\/p>\n<p>This works real well for some of my closest friends, but, for me, this has always been massively counter-productive.<\/p>\n<p>All martial arts school operators must be at their absolute peak between the hours of 4 p.m. and 8 p.m. You must figure out when your creative hours are for planning and development, and also structure your days to hit your peak during primetime hours.<\/p>\n<p>For myself, I am mostly creative late at night. At the time when most of my friends are climbing into bed, I am just getting going. Most of this book was written between 11 p.m. and 3 a.m. I like to get going mid-morning, take a break mid-day, and then hit school operations hard during prime time. Depending upon what I need to accomplish, I will either take a break and go to a movie, or grab a quick bite to eat and then work on my creative projects, either writing lesson plans, designing ad campaigns and writing.<\/p>\n<p>For best time management, you can get a lot more work done when no one is around to interrupt, and when the phones aren\u2019t ringing. If you are an early-bird, 5 or 6 a.m. might be best for you. Again, for me,anything creative gets accomplished after 11 p.m. If I return your e-mail, it may be at 2 or 3 a.m.<\/p>\n<p><strong>Quick Read: \u201cFirst Things First,\u201d by Steven Covey<\/strong> <strong>Quick Read: \u201cThe One Minute Manager Meets the Monkey,\u201d by Blanchard\/Oncken<\/strong> <strong>Quick Read: \u201cManaging Management Time,\u201d by William Oncken<\/strong><\/p>\n<h2 id=\"chapter-9\" style=\"margin-top:44px;\">Chapter 9: Bigger Isn\u2019t Always Better<\/h2>\n<p>When I was younger, I was often envious of friends and acquaintances, and even instructors that I had heard about who: \u2022 \t Boasted larger student active counts than my own. \u2022 \t Had huge, beautiful facilities; \u2022 \t Who\u2019s gross was touted to be larger than mine. Over the years, having been there and done that at every level, I\u2019ve started to realize what never really came to mind in my younger days:<\/p>\n<p>Happiness on a daily basis is really more important than all of those ego-building, but often misleading, measures of success.<\/p>\n<p>Your net is way more important than your gross. In fact, your gross is only important RELATIVE to your expense structure.<\/p>\n<p>Your facility should do two things: 1.\t Present a positive first impression to prospective students and provide a quality, learning environment to your current students. 2.\t Have adequate space to safely and efficiently teach your existing active count, taking into account maximizing your space utilization through proper scheduling, etc. Everything else is EGO. Lifestyle counts! Work 100 hours a week for $200,000, or 40 hours per week and make $100,000 \u2014 which really enhances your life more?<\/p>\n<p>Wait a minute! If I had hobbies, what would they be? \u2022 \t Did I miss the kids growing up? \u2022 \t Do I take time to learn and grow? \u2022 \t How about relaxation and recharge time? Wealth \u2014 live below your means. Make intelligent decisions so as to accumulate assets. Longterm security is based upon REAL assets, like real estate, bonds, publicly traded stocks (including mutual and index funds) and your bank balance.<\/p>\n<p>Balance your current lifestyle expenses with building for the future.<\/p>\n<p>Impress your clients \u2014 your students and parents \u2014 not your competitors and peers. Let\u2019s face it: Why do you care what the other martial arts guys think?<\/p>\n<h2 id=\"chapter-10\" style=\"margin-top:44px;\">Chapter 10: Networking Your Way to Everything You Need to Know<\/h2>\n<p>The statement that is propagated by those who externalize their successes (or failures) is, \u201cIt\u2019s not what you know \u2014 it\u2019s who you know.\u201d Often, the tone and implication is that those who\u2019ve succeeded were just born lucky or connected. Their family or pre-school class was just unnaturally well-connected to the \u201cright people.\u201d The implication is that since you were not BORN with the same connections, there\u2019s just no hope to have comparable success.<\/p>\n<p>Not to burst their bubble, but in the vast majority of cases, those who have made the right connections are those who made friends, learned about people, served without expectation of a immediate or even direct return, and made a concerted effort to build and maintain friendships.<\/p>\n<p><strong>How do you network and build positive relationships effectively?<\/strong><\/p>\n<p><strong>First:<\/strong> This is really important \u2014 Really be a QUALITY person. What\u2019s that mean in this context?<\/p>\n<p>Well the short list is: Be a student. We\u2019re not talking about formal academics here. READ. Read a lot. Read about subjects that you are interest in learning more about. Read about things that you really need to understand to be successful.<\/p>\n<p>You will gain more respect if you can hold an intelligent conversation on the topics at hand. If you have a solid knowledge base, you are certainly perceived to be intelligent and a valuable contributor.<\/p>\n<p>Be FOCUSED and goal oriented. We\u2019ve all read about how to set goals. SMART Goals (Specific, Measurable, Attainable, Realistic, and Tangible.)<\/p>\n<p>You already know this from watching your students. However, you may not recognize it in yourself. Goal-oriented people exude a focus, confidence and self discipline that attracts other success-oriented people.<\/p>\n<p>Be interested in people. Ask questions. Get them talking about themselves. Remember the details THAT ARE IMPORTANT to them.<\/p>\n<p>Learn to SHUT UP. Talking about yourself beyond a foundational background to establish credibility puts people to sleep. People love to talk about themselves.<\/p>\n<p>Project a successful image that is in-sync with the key leaders in any environment.<\/p>\n<p><strong>Second<\/strong> Isolate those people who can add value to your life.<\/p>\n<p>In any crowd, figure out who could teach you something or add real value to your life is some way. This is difficult to pre-judge, but isolate a few individuals whom you want to meet. Many people think that networking at a seminar means meeting everyone and exchanging lots of business cards \u2014 soon to be discarded. I\u2019d rather leave with one or two new friends and then meet their friends and acquaintances.<\/p>\n<p><strong>Third:<\/strong> Find a way to add value. Any high profile leader, speaker, consultant or business operator is inundated with people who all want something from them. They have secretaries, assistants, and even bodyguards, whose sole function is to guard them from self-centered masses who want something for nothing from them, who waste their time, and distract them from their real objectives.<\/p>\n<p>Figure out what the other person values, and what they are really passionate about. Wherever you have the ability, find a way enhance areas that they care about passionately.<\/p>\n<p><strong>Fourth:<\/strong> Give without expectation of a payback.<\/p>\n<p>Go above and beyond with those whom you decide to network. If you give without immediate expectation of payback, your contributions will be perceived as sincere, because they <em>are<\/em> sincere.<\/p>\n<p><strong>Fifth:<\/strong> Choose seminars and other events as much for who is attending as for who is speaking. There are some events where the only real valuable contact is the keynote speaker who\u2019s speaking to 2,500 people. That\u2019s tough. Another one had 75 high-quality people attending with several quality presenters and provided much more likelihood of leaving with a few new peers or mentors who can add value.<\/p>\n<p><strong>Sixth:<\/strong> Be unique. Without unnecessary flamboyance, have a few unique traits that are memorable in a positive way.<\/p>\n<p><strong>Seventh:<\/strong> Follow-up. Go to \u201cSuccessories,\u201d some other quality card shop, or print up some custom note cards. When you meet someone new, drop them a note. Doesn\u2019t have to be anything fancy, just \u201cnice meeting you,\u201d or \u201cthank you for your contribution,\u201d etc.<\/p>\n<p>Make notes to yourself about their interests and needs. When you come across an article, book, or contact that might be valuable then mail it or call them with this information or contact.<\/p>\n<p><strong>Eight:<\/strong> Be too busy to be a pest. If you are goal oriented and focused, you are highly unlikely to waste anyone\u2019s time. Be respectful of people\u2019s time. Call with a specific question or a specific contribution. Don\u2019t waste anyone\u2019s time.<\/p>\n<p><strong>Nine:<\/strong> Don\u2019t be a FAN or groupie. Although momentarily flattering, no one really wants to spend time with dreamy-eyed fans. You and I want to spend time talking to people who can contribute to and support our own objectives, not just those who seek autographs, pictures, or association with fame.<\/p>\n<p><strong>Ten:<\/strong> Don\u2019t be afraid to approach the \u201cbig fish.\u201d They are just people, too, and may be hungry for someone to just talk to them as a person.<\/p>\n<p>A couple of personal case studies: Chuck Norris and the <em>Side Kicks<\/em> Tour. In 1987 and 1988 I first started exploring the idea of promoting a national karate tournament. Soon after being accepted as a NASKA national promoter, I began to get acquainted with the other promoters. It was clear that some would do little to enhance my life; however the real leaders all had value to <strong>Quick Read: \u201cNetworking with the Affluent,\u201d by Dr. Thomas Stanley<\/strong> <strong>Quick Read: \u201cHow to Win Friends and Influence People,\u201d and \u201cDig Your Well Before You\u2019re Thirsty\u201d by Harvey McCay<\/strong> add and some real qualities. Gradually, using many of the steps outline above, I moved into the \u201cinner circle,\u201d networking with Larry Carnahan, Joe Corley, Rich Baptista, and Mike McCoy and his partner Mike Sawyer.<\/p>\n<p>On the circuit, this often ended up with a small group having a nice dinner in whatever town we were visiting, or my dragging a small group to a movie, the beach or some other interesting excursion.<\/p>\n<p>After a couple of years I ended up at the U.S. Open in Orlando, promoted by close friends (who I had never met before becoming a promoter) Mike Sawyer and Mike McCoy. After the even I invited myself along to an intimate dinner with Mike Sawyer, Larry Carnahan, Mike McCoy, Chuck Norris and a couple of people that I had never met before. While everyone else focused on Chuck, I began talking the quiet and really pleasant couple sitting with me at the end of the table. It turned out they were Jim and Linda MacInvale.<\/p>\n<p>He turned out to be \u201cMattress Mac,\u201d a wellknown Houston entrepreneur of Gallery Furniture (and Gallery Films). This rather shy, non-descript, and certainly rather shabbily-dressed man had personally financed the movie <em>Side Kicks<\/em> to the tune of about $8 million at that point. We had a pleasant conversation, exchanged business cards and talked briefly about common interests.<\/p>\n<p>Of course, after dinner we all did the requisite photos with Chuck Norris and said goodnight. On Monday I got my cards out and sent a followup note to Jim and Linda: \u201cGreat to meet you in Denver. Was fascinated to hear about your business. Would love to come to Houston sometime and learn from your operation. Thanks, Steve.\u201d<\/p>\n<p>I don\u2019t remember if I even left knowing how to get hold of Chuck Norris. If so, I\u2019m sure I dropped him a note as well. It was quite a while later, at least a year, that I learned from Mike Sawyer that <em>Side Kicks<\/em> had been released, and that Chuck was hoping to get karate schools promoting the movie.<\/p>\n<p><strong><em>When I heard that I asked how I could help, and then did 500%.<\/em><\/strong><\/p>\n<p>I got copies of their promo videotape. I sent copies to friends that I knew had cable TV shows, who immediately put them on the air (John Graden, Tom Callos, and others). I started showing the promo reel to my students. I called Mike Sawyer and brainstormed on ways that I could help, and that the industry, in general, could help. Then called Jim McInvale to ask how I could help them in their promotions.<\/p>\n<p>Note: This was all with no real expected payback other than if <em>Side Kicks<\/em> became the next <em>Karate Kid<\/em> I figured it would be good for business.<\/p>\n<p>Then after the second or third call to Jim to give ideas and connect him to friends in the industry, he mentioned that Chuck Norris was doing a national tour to support the movie. When I found out he was visiting Denver, I immediately started looking for ways to help support their tour in Denver. After lots of contribution, I talked to Jim about having a visit to my school. The basic response was: \u201cMr. Norris\u2019s policy on this tour is not to visit ANY karate schools, however, you have been such a huge help I\u2019m sure we can make an exception.\u201d<\/p>\n<p>After our confirmation of the schedule for his visit in Denver I tripled my effort to help promote <em>Side Kicks<\/em> and I mean really went above and beyond. We faxed letters and made calls to every school in town inviting the kids to come and meet Chuck Norris, talked to all of the theaters to ask how we could help, contacted every radio station, TV station and newspaper. And offered to split the cost of ads in <strong>Quick Read: \u201cBehind the Golden Arches,\u201d by John Love<\/strong> <strong>Quick Read: \u201cGrinding it Out,\u201d by Ray Kroc<\/strong> the major papers promoting the personal appearances at the theaters and at the karate schools. We also talked with the theaters about offering free month passes to everyone who bought a ticket to <em>Side Kicks<\/em>.<\/p>\n<p>Actually, Chuck tried to back out of visiting my school after we had already promoted it because of his \u201cNo Karate Schools\u201d policy. Jim nicely explained to him that NOBODY had done as much to support their effort and they absolutely had to return the favor.<\/p>\n<p>In fact, our first faceto-face interaction in Denver was with a betacam in my face and Chuck saying, \u201cSteve, I\u2019m sorry. I know you\u2019re pissed, but get over it. You are on Entertainment Tonight (and, in fact the visit to the school was featured on the show).<\/p>\n<p>Well,we had so many people at the karate school, that we literally ended up with 15 police officers directing traffic and a line around the building. We did TV interviews with all of the major affiliate stations in my office, with a Mile High Karate banner in back, and in most of the stories they started with exterior shots of our sign and of the crowds. A few weeks later, I ended up meeting Chuck Norris with Bob Wall and Mike Sawyer at Chuck Norris\u2019s ranch in Navasota to discuss other potential busi- <strong>Quick Read: \u201cDig Your Well Before You Are Thirsty,\u201d by Harvey McCay.<\/strong><\/p>\n<p>ness opportunities to work together.<\/p>\n<p>Shortly thereafter, I introduced Chuck Norris to the EFC Board of Directors and to Nick Cokinos. While at his ranch, I got autographed pictures for all of the movie theater district managers and personally mailed or delivered them with a \u201cThank You\u201d note from me for their help during the visit of my friend.<\/p>\n<p>That eventually led to a series of ads featuring Chuck Norris that I developed for use by EFC schools, and fundraising efforts by my schools of over $50,000 to his Kick Drugs Foundation, and over $500,000 raised through EFC schools. For three or four years, I was always his official host at our annual EFC Conventions.<\/p>\n<p>I\u2019ve continued to help in fundraising for Kick Drugs Out of America. Now, this is important: I do it because I believe in their cause and I truly like the people involved and want to help, NOT with any expected return. Also, I\u2019ve had the privilege of being able to contribute ideas regarding instructor recruitment and training with their head instructor, Ed Saenz. Oh, and I got to hang out on the set of <em>Walker, Texas Ranger<\/em>, be technical director for a karate tournament they filmed, and a center referee for the climatic fight scene. I don\u2019t think I\u2019ll be taking over Chuck Norris\u2019s spot, but it was a lot of fun.<\/p>\n<p>Remember: Meet people who can contribute. Make a contribution. Be unique. Don\u2019t waste their time. Follow-up.<\/p>\n<p>A couple of quick thoughts: Be memorable for SOMETHING. I am often memorable because I read so much. Often when a topic that I have a passing familiarity with comes up, I\u2019ve often read several books on the subject.<\/p>\n<p>Therefore, when I find out what someone is interested in, I will often talk to them about the topic a little, find out if they\u2019ve read one of my favorite books, and if not, send them the book. This accomplishes several things simultaneously: \u2022 \u2002 Anchors a memorable trait that I have in their mind. \u2022 \u2002 Adds value for them on a subject that they have expressed an interest in already. \u2022 \u2002 Gives a follow-up to our conversation in a way that reinforces that I remembered their interests. Amazon.com is a wonderful way to expedite your follow-up. You can order on-line, complete the card and have whatever book drop shipped right away.<\/p>\n<p>Keep note-cards on hand. I even keep them in my day planner and have even been known to address follow-up cards to people I meet in a meeting while I\u2019m still sitting in the meeting or seminar.<\/p>\n<p>Always figure out WHO you should meet at any gathering. Make an effort to meet them, create conversation and find common interests.<\/p>\n<p><em>Example: <\/em>At a recent internet marketing seminar that I attended, which was all day Friday, Saturday and Sunday, I approached the host\/promoter with whom I already had a pretty good relationship and asked, \u201cWho is there here that I MUST meet before this is over?\u201d He went through a list of about 10 people, 6 of whom I had already met and 4 of whom I was unaware of. Sure enough, he introduced me and gave them a couple of reasons to be interested in meeting me. Mission accomplished. It was now important for me to follow the process discussed already to maintain contact.<\/p>\n<p>These three books make up the ultimate collection of networking ideas and implementation steps available. If you want to have access to the best and the brightest then you really must devour these books and act on the content.<\/p>\n<h2 id=\"chapter-11\" style=\"margin-top:44px;\">Chapter 11: Always Protect Yourself First<\/h2>\n<p>Positive thinking is a wonderful thing. No one ever accomplished much with a defeatist attitude or with low expectations for themselves and those around them. All great entrepreneurial success comes first from a vision based upon possibilities.<\/p>\n<p>However, in the real world, most great successes have been accomplished by intermediate failures. I suggest that you read biographies of great entrepreneurial successes. My favorites tell the story of Tom Monahan of Dominos Pizza fame and the story of Ray Kroc or McDonald\u2019s fame.<\/p>\n<p>Perhaps a better way to address this is to expect the best and prepare for the worst. Early on in your business and at all stages, always put everything in place to insolate yourself from the worst case scenario.<\/p>\n<p>Action steps: \u2022\t NEVER sign personally on any lease. Although every landlord will insist that you give a personal guarantee, don\u2019t do it. Be prepared to walk away from the lease negotiations if the owner will not agree to this condition. \u2022\t Always operate your school as a CORPORATION not as an individual proprietorship or as a partnership. \u2022\t Keep everything in place to avoid \u201cPiercing the Corporate Veil:\u201d \u2022\t Keep your funds separate. At the very least, maintain a personal and a corporate checking account. Do not intermingle funds. Pay corporate expenses out of your corporate account and personal expenses out of your business account. \u2022\t Maintain all required corporate paperwork up to date. \u2022\t Operate at all times as a corporation. Don\u2019t blur the lines between you as the Master Instructor and your corporation as the operator of your school. \u2022\t Maintain adequate school liability insurance at all times.<\/p>\n<p>\u2022\t Maintain workman\u2019s compensation insurance at all times. \u2022\t Pay yourself a monthly salary and, always cut the check. A great read is about an orphan who starts a pizza restaurant by the University of Michigan campus that becomes Dominos Pizza. During his growth trend, he went broke about four times. He once had the warehouse burn down with no insurance. At another time, he had the IRS walking into stores carting out ovens and typewriters for back taxes. Not exactly the \u201cborn with a silver spoon\u201d expected success story. During the process he built the #1 Pizza Delivery business in the world while amassing a huge success literature library. A really inspirational read for anyone who feels like they keep fighting the odds or who has experienced any level of financial crisis.<\/p>\n<p>Ray Kroc is another really interesting success story. He was in his 50\u2019s, when as a mixmaster salesperson, he was tuned in to notice something really strange: A little hamburger stand in California was using more of his machines then 6, or even 10, other similar restaurants. When he went to investigate, he found a thriving operation being run by the McDonald brothers. He immediately negotiated rights to franchise the concept, and off he ran into one huge wall after another. In the early stages, he was unable to gain cooperation from the McDonald brothers and had his hands tied, unable to make necessary decisions \u2014 some even as basic as modifying the restaurant design to allow for heating needs when building stores in Illinois. He repeatedly ran out of money and ran into incredible obstacles, yet miraculously built the largest restaurant chain in the world to become the second largest property owner in the world, right behind the Catholic church.<\/p>\n<h2 id=\"chapter-12\" style=\"margin-top:44px;\">Chapter 12: Things are Never as Bad as You Think They Are<\/h2>\n<p>No business owner has ever lasted for long without some really bad days. Life is full of disappointments and stress factors. Just expect that they are part of the process and learn to cope.<\/p>\n<p>At <em>Date with Destiny<\/em> with Tony Robbins, he talked about how one criteria for being successful financially was the ability to cope with financial stress. He discussed that for his business that he had to come up with a little over a million dollars in the next week, and wasn\u2019t quite sure where it was going to come from.<\/p>\n<p>In the normal course of running your business you can decide to stay small and grow slowly, if at all, or you can take increasingly bigger risks and have larger and larger financial commitments and decisions.<\/p>\n<p>An important skill to learn is to cope with stress \u2014 the stress that comes with financial stress and with the day-to-day disappointments that can come with running your business.<\/p>\n<p>The best way to cope with these stressors is to learn to step back and view your situation objectively. Learn to emotionally and physically step outside of your situation and look at what\u2019s really going on around you. In the midst of real or perceived crisis, if you stay in a subjective and emotional state, surrounded by the problem or problems, then your reaction often will be panic, possibly eventually even numbness and inactivity.<\/p>\n<p>The way out of a crisis is to follow the following steps: 1.\t Step out of the situation, mentally and physically. 2.\t Look at what\u2019s happening to you as objectively as possible \u2014 as if it is happening to someone else and not to you. 3.\t Think about what advice you would give to someone else if they were in this situation.<\/p>\n<p>Focus on where you want to be, not where you are. Focus on your desired outcome, not on your current problem.<\/p>\n<p>Ask effective questions:<\/p>\n<p><em>If I were to accomplish________________ how would I do it? <\/em>Not, why is this happening to me? <em>In order to solve ________________ what would I do next? <\/em>Ask yourself: <em>What\u2019s the worst that could happen? Could I live with that?<\/em> Even the worst is rarely as bad as your emotionally reaction makes it seem.<\/p>\n<p>TAKE ACTION! Fear tends to immobilize. If you aggressively take action to move things back in the direction that you want them to take, you will become more confident, motivated, and successful.<\/p>\n<p>Remember this: Even if you do not know what to do next, DO SOMETHING! The act of taking bold and aggressive action will mold your emotional state to be more resourceful and more effective.<\/p>\n<p>You can learn to create pro-active and resourceful emotional states. That\u2019s a very valuable skill in the operation of your business.<\/p>\n<p>Also, remember in business, few things are life and death. A short-term financial failure may mean that someone doesn\u2019t get paid when they want to; that will rarely kill you or them, especially if you address problems as they happen and don\u2019t ignore them. Longer-term financial gaps are also rarely truly catastrophic. Keep in mind that your physical and mental health and, that of your family is really important. Your financial results don\u2019t compare with truly life threatening illness or other really catastrophic concerns.<\/p>\n<h2 id=\"chapter-13\" style=\"margin-top:44px;\">Chapter 13: Things are Never as Good as You Think They Are<\/h2>\n<p>Ithink it was Warren Buffett who explained that the stock market always responds emotionally and that it rarely is accurate. When the market is optimistic, it is overly optimistic, and when it is scared or pessimistic, everything is gloom and doom. Really, the emotional response always overreacts on both ends of the spectrum. That\u2019s the source of contrarian investing. When the market is exuberant, then sell. When the market is panicked, buy.<\/p>\n<p>Think of your emotional responses to your dayto-day business activities in the same way. Usually they work the same way as described above. When things are going well, you are on the top of the world and can do no wrong. Probably, when you emotionally are on the top of the world, is really when the unexpected can happen. Be aware, don\u2019t take unnecessary risks, and be careful about buying that new house, car, boat, etc.<\/p>\n<p>It\u2019s a huge mistake to assume during your best month or year that things will continue to grow at that pace. Don\u2019t get me wrong. Continue to plan for growth and success, just don\u2019t take it for granted. Your best month of the year may just be your best month ever. Your best year may be a peak not a continuing growth trend.<\/p>\n<p>There\u2019s a great ad that I saw for an insurance company. It shows a long tunnel with a light at the end. The caption says: <em>We never forget that it may be an oncoming train.<\/em> Without becoming defeatist that\u2019s something good to keep in mind before committing to higher expenses or a more extravagant lifestyle.<\/p>\n<h2 id=\"chapter-14\" style=\"margin-top:44px;\">Chapter 14: Landlords and Other People Who Want to Bleed You Dry<\/h2>\n<p>You are the only person who can protect your \u201cbottom line.\u201d Lots of suppliers will sell you anything that you are willing to be sold.<\/p>\n<p>The advertising rep will sell you as much advertising with high hopes that you are willing to buy.<\/p>\n<p>Your landlord will let you commit to $5,000, $8,000 or $10,000 per month in rent without batting an eye. And, don\u2019t forget about that personal guarantee for the lease payment for three, five or seven years. Really take a very close look at every financial commitment and take care of yourself as the first priority.<\/p>\n<p>You really can\u2019t blame the sellers. They are doing their job selling their space, real estate, advertising space, building services, electronic gear, etc.<\/p>\n<p>All of us make bad decisions from time to time and splurge on something we really didn\u2019t need, but wanted for whatever reason. Always be careful about increasing your financial commitments. Never expect anyone else to look out for your own interests.<\/p>\n<h2 id=\"chapter-15\" style=\"margin-top:44px;\">Chapter 15: Don\u2019t Confuse \u201cActivity\u201c with \u201dAccomplishment\u201d<\/h2>\n<h3>Don\u2019t Confuse \u201cActivity\u201d with \u201cAccomplishment\u201d<\/h3>\n<p>Clearly everything else being the same, more activity is better than less, and most martial arts school owners fail to work hard enough on the right activities. A key concern should always be that you focus on the right activities and never confuse \u201cbeing busy\u201d with effectiveness.<\/p>\n<p>Always ask yourself: Does this contribute to enrollments, renewals, or retention? If the answer is no, then it may just be an activity with little merit.<\/p>\n<p>Now obviously, there are administrative needs for your school. Paying the electric bill and completing forms for the IRS does little to contribute to the items listed above, and clearly must be taken care of regularly. But on an on-going basis, minimize your time on administrative activities and on anything that does not directly contribute to improving your income. 1.\t Personally handling tasks that should be handled by someone else. Examples are: Personal items that should be outsourced<\/p>\n<ul>\n<li>a. \t Changing your oil<\/li>\n<li>b. \t Doing your own laundry<\/li>\n<li>Business items that should be outsourced<\/li>\n<\/ul>\n<p>a.\t Handling billing that should be delegated to a billing company. b.\t Doing accounting work that should be delegated to a bookkeeper. c.\t Doing IRS and other reporting for payroll that should be delegated to a payroll service. Personally handling items that should be delegated to a staff member:<\/p>\n<p>a.\t Running trivial errands like picking up office supplies, etc. b. Doing manual labor around the school.<\/p>\n<p>Wasting time during school hours by:<\/p>\n<p>a.\t Spending unnecessary time on small talk with a student b.\t Spending time doing administrative work during primetime hours. 2.\t Participating in lots of \u201csales\u201d conferences (i.e. Enrollment or Renewal) without closing the sale. Zig Ziglar says that the difference between a professional visitor and a professional sales person is asking for the sale. 3.\t Expecting prospects who say they\u2019ll think it over and get back to you to actually think it over and get back to you. Then, following up consistently. 4.\t Sitting at your computer when there are students in the school. 5.\t Calling back ANYONE who is not a student or a prospective student during prime business hours. 6.\t Running around to local karate tournaments, judging or competing or \u201csupporting your students\u201d. 7. \t Doing personal training during class hours. 8. \t Answering every telephone call personally.<\/p>\n<p><strong>Quick Read: \u201cTop Performance,\u201d and \u201cSee You at the Top,\u201d by Zig Ziglar<\/strong><\/p>\n<h2 id=\"chapter-16\" style=\"margin-top:44px;\">Chapter 16: Simplify, Simplify, Simplify<\/h2>\n<p>Whenever and wherever possible, figure out ways to simplify your life and your business operation. You really MUST be diligent, because the natural tendency in any business is to gradually add new procedures and new processes that slowly complicate things without any real conscious effort to do so. Over the years, you accumulate a series of small additions that lead to creeping complexity in your operation.<\/p>\n<p>You must go back to a basic premise of school operations. There are only three important variables: Enrollments, Retention and Tuition. Any time that you, one of your employees, an advisor, your accountant, or your attorney suggests a new procedure or a new filing or recordkeeping system, sit back and think, &#8220;does this add to how much I can charge, how long the average student will stay with me, or with how many new students I will enroll?&#8221;<\/p>\n<p>In the computer age, your school management software and your accounting software should help you maintain records of just about anything you may ever need to keep. Once paper has been turned into a digital record, get rid of it if at all possible. I know that you are required to keep some records physically for the I.R.S., for your local tax authorities and for a variety of other reasons. But really, you have to keep A LOT less than you may think once you have accurate computer records. Always ask: What\u2019s the worst thing that could happen if I just throw this stuff away? Make your own decisions, but sometimes tax records do you more harm than good. I had a sales tax audit recently. My computer records were impeccable and my hard copy backups had long since been disposed of, and we came out clean as a whistle, no problems.<\/p>\n<p>Your attorney, too, may want you to keep all kinds of complicated records. Certainly some of that stuff is really necessary because of the probability of having a problem and the severity of the potential problem. Again, ask him or her what\u2019s the worst thing that can happen if I don\u2019t keep these records?<\/p>\n<p>Ultimately, paper tends to take on a life of it\u2019s own, and grow disproportionate to it\u2019s value. Fight this trend in any way possible. Move all your records into your computer systems, and eliminate or discard just about any paper that is possible.<\/p>\n<p>I\u2019ve gone to a new filing system with my contracts: they get filed chronologically. In other words I have a stack on the shelf by my desk on which the latest contract goes on top. If there ever is any question about a contract I just pull up the information in Master-Vision. If I ever had an issue where I needed the signed original, I can always find it by looking in the section for the month that they were enrolled.<\/p>\n<p>Do you really need to file exam forms, old I.D. cards, report cards or any of the other paper that you organize with great effort?<\/p>\n<p>It may seem trivial, but gradually you start using real valuable time and eventually start hiring people to manage the huge flow of paperwork, most of which has no marginal value to the three biggest issues: 1. \t How many enrollments you will do 2. \t How long you will keep your students 3. \t How much you can charge At the next level, consider the many little things that add up to unnecessary complications in your business.<\/p>\n<p>One step that I took was to eliminate patches and to have all uniforms screened by the manufacturer before shipping them to me. Again, it may seem trivial ,but inventorying several different patches and reordering takes time and mental energy. Use your time and focus your energy on enrollments, retention and adding value to your students. Don\u2019t waste your energy on anything else. How about pads? Can your students buy three styles in two colors each, or do you have a standard required option? Trim, Trim, Trim the number of inventory items that you stock whenever possible without losing sales.<\/p>\n<p>While we are at it, take a look at your personal life. The more you grow, the more likely it is that your personal possessions will start to own you rather than the other way around. Bigger and more does not mean better. Simplify. Really, you may be a lot happier.<\/p>\n<h2 id=\"chapter-17\" style=\"margin-top:44px;\">Chapter 17: Why Am I Doing This to Myself?<\/h2>\n<ul>\n<li>couple of years ago I sat back and evalu-<\/li>\n<li>ated my life and business, and ended up<\/li>\n<li>asking myself, \u201cWhy am I doing this to<\/li>\n<li>myself?\u201d<\/li>\n<\/ul>\n<p>AFrom an outsiders view I had an incredible operation: \u2007 1.\t The Mile High Karate Classic, NASKA \u201cAAA\u201d<\/p>\n<p>rated with the top competitors in North America, with international respect, and 1,000 to 1,300 competitors annually. Not to mention a sold-out finals show each year. \u2007 2.\t Five beautiful Sschools, each with 2,500- to 4,800-square-feet in prime locations. \u2007 3.\t 1,200-plus active students. \u2007 4.\t 40-plus paid staff members, including over 30 Black Belts on staff. \u2007 5.\t Black Belt retreats with 350-plus participants. \u2007 6.\t Two huge Black Belt Extravaganzas per year, with 1,500 to 3,500 spectators. \u2007 7.\t Three huge Intramural Tournaments per year, with 500 to 800 competitors. \u2007 8.\t Huge seminars and twice-a-year Black Belt University and Intensive Weekend Training Sessions. \u2007 9.\t A myriad of other events and activities. 10.\t $1.5 to $2 MILLION gross revenue per year. 11.\t $120,000 to $180,000 marketing budget annually. 12.\t Speaking engagements at EFC Seminars and other events throughout the year. From my perspective: 1.\t Three staff meetings per week and, countless hours of staff training and supervision. 2.\t 45-plus weekends per year taken up with local, regional and national tournaments, black belt exams, retreats, seminars, intramurals, speaking engagements or other events. 3.\t Endless sleepless nights trying to cover $20,000 to $35,000 in payroll TWICE a month. 4.\t Endless employee problems, such as hiring, training, supervising, disciplining and firing.<\/p>\n<p>5.\t Huge potential liabilities incurred by a huge staff. 6.\t Sleepless nights worrying about having a blizzard or some other catastrophe occur on the same day of the National Tournament, with $50,000 to $75,000 in expenses incurred regardless of how many people showed up. 7.\t 6- or 7-day weeks with 70 to 100 hour work weeks. What did I change? Just about everything. 1.\t I \u201cretired\u201d from being a tournament promoter. (I love the NASKA competitors and promoters and I will do anything to support the circuit. But will no longer go to every national event or promote a large event myself.) 2. \t I rolled back the number of events. Now I do: \u2022 \t 1 black belt extravaganza each year, not twol \u2022 \t 1 black belt retreat each year, not twol \u2022 \t A few extra seminars and other activitiesl \u2022 \t 3 intramurals each year. I work about five weekends per year, rather than 40. 3. \t I closed two schools. 4.\t I restructured the staffing situation to have 13 schools be \u201cowner-operated,\u201d Where I get my income \u201coff the top.\u201d They pay the bills, pay the staff and keep what\u2019s left over. I now have to directly supervise 13 individuals through one meeting per week. They are \u201cowner-operators\u201d and highly motivated to implement new ideas. 5.\t I stopped working Saturdays or Sundays with few exceptions. 6.\t I put my \u201cstudent\u201d cap back on and began reexploring direct marketing, copywriting, etc. 7.\t I renewed several strong industry friendships and solidified my networking follow-up with those individuals. What was the end result?<\/p>\n<p>1. \t My workweek was cut in half. 2. \t I don\u2019t work weekends. 3. \t My income DOUBLED. 4. \t I suddenly have \u201chobbies\u201d again. 5. \t Things are FUN again. What\u2019s the moral? Well for one: \u201cBe careful what you wish for \u2014 you may get it\u201d<\/p>\n<p>For another: The only proper judge of the success of your life and lifestyle is you.<\/p>\n<p>I have two former employees and students who have opened their own schools. Their situations are much different.<\/p>\n<p>One made a huge effort to replicate my operation in Denver. Opened multiple locations, developed a huge staff, with high expenses and high grosses, and decided to promote a big tournament.<\/p>\n<p>The other opened one nice school and works 20 to 30 hours per week. Spends lots of time with his kids, coaches their teams, helps at school and spends lots of quality time on non-business related activities.<\/p>\n<p>Which one is more successful? Well, one has HUGE amounts of stress; huge liabilities; is out of shape, and has mediocre health. Travels a lot for business. Makes a decent income, with lots of ups and downs.<\/p>\n<p>The other makes a similar income without the negatives.<\/p>\n<h2 id=\"chapter-18\" style=\"margin-top:44px;\">Chapter 18: Hiring from Within<\/h2>\n<p>Everyone knows that you should \u201cgrow your own\u201d staff and instructors, but often we forget the lessons that are plainly obvious. This is certainly a rule that can be broken from time to time, but let me again remind you what you already know: 1.\t Martial artists as employees tend to be very \u201cself-righteous:\u201d<\/p>\n<p>a.\t Doing anything just to make money \u201coff the students\u201d is bad, and; b.\t They never get paid enough, and; c.\t They don\u2019t want anything to do with sales or marketing, only teaching what they want to teach to students they feel like teaching. 2.\t Unfortunately martial arts is very much like a \u201ccult\u201d. Whoever \u201cbrainwashed\u201d someone first about what the \u201cTrue Way\u201d is often owns their heart and soul forever. 3.\t As a teacher, often you can do no wrong to a dedicated student. 4.\t As an employer, often you can do nothing right to a mediocre employee. Take some of these tendencies and exacerbate them with non-homegrown martial artists, and you can easily triple your headaches and cut your results in half.<\/p>\n<p>Remember a few obvious truths: 1.\t If someone failed once already running their own school, why should working for you be any different? Remember, business owners have LOTS of reasons to be much more self-motivated than anyone\u2019s employee. If you take a school operator and have a position where they can just teach, if that is something they are really strong at, and not have to market or sell, then it might work. But, failed school operators usually make failed employees. I hate to admit that I\u2019ve made this mistake a couple of times too many. I\u2019m just a slow learner on some things, I guess.<\/p>\n<p>2.\t If someone holds allegiance to another instructor or style in their heart, then their true feelings will show in all student and staff interactions. Do you want students excited about the old (read: \u201creal\u201d) instructor and their old (read: \u201ctrue\u201d) style, or do you want your students excited about you and your school. How do you grow your own? This is a huge subject and better covered in greater detail elsewhere. If you are really interested, rush out and buy the Kovar\u2019s <em>Martial Arts Career Training Manual<\/em>.<\/p>\n<p>A few pointers: 1.\t Look for potential future employees in the introductory classes you teach. 2.\t Have GREAT retention. If no one gets to Black Belt, there aren\u2019t many Black Belts to hire. 3.\t Have a huge SWAT (assistant instructor) team and special leadership training classes. 4.\t Take promising candidates \u201cunder your wing\u201d personally and guide them to:<\/p>\n<p>a. \t increasing leadership; b. \t accelerated progress; c. \t a winning personal appearance; d. \t escalating responsibility; e. \t a vision of a career in the martial arts. 5. \t Have a goal-oriented career path: a. \t Master Club (or Black Belt Club); b. \t Assistant Instructor; c. \t Instructor; d. \t Head Instructor; e. \t Program Director; f. \t Branch Manager; g. \t School Owner. 6. \t For teenagers, create a career prospect while paying comparable or slightly better than their other opportunities. 7. \t For adults: a.\t Consider hiring at early stages of their<\/p>\n<ul>\n<li>training for program director or recep-<\/li>\n<li>tionist roles;<\/li>\n<\/ul>\n<ul>\n<li>b.\t Create a career vision that is exciting;<\/li>\n<li>c.\t Don\u2019t transition volunteers into paid<\/li>\n<\/ul>\n<ul>\n<li>employees unless it is into full time sala-<\/li>\n<li>ried\/incentives position;<\/li>\n<li>d.\t Do keep the door open for them to open<\/li>\n<\/ul>\n<p>their own school with your help, when and if they want to and are ready.<\/p>\n<h2 id=\"chapter-19\" style=\"margin-top:44px;\">Chapter 19: Separate Your EGO from Your Business<\/h2>\n<p>When you decide to become a school owner, you really must decide to become a businessman and entrepreneur. You no longer are just a martial artist, competitor and teacher. You now must wear lots of hats that may be totally unfamiliar, uncomfortable or just know what you are very good at \u2014 at least initially.<\/p>\n<p>One of the biggest failings that martial artists have in general is an EGO that engulfs everything else.<\/p>\n<p>Until you let go of how great you think you are, and start learning from anyone who has something to teach, you will ALWAYS languish in mediocrity.<\/p>\n<p>To separate your ego from your business consider the following: 1.\t Anytime you are in the company of other school owners or other business owners learn to SHUT UP. Ask questions, listen, find out what they do well and figure out \u201chow they think\u201d about things. 2.\t When you ask someone for advice, ask a question, listen to the answer, then ask them what questions you should be asking. Avoid, at all costs, telling them everything about yourself. By the time you get done, they just may be out of time or out of patience! 3.\t Create your school to provide a nice first impression for intros, and a quality learning environment for your students \u2014 not to impress other martial artists, other school owners, or your friends and family. 4.\t Forget what you think you know, and become a real student of every aspect of running your business. 5.\t Don\u2019t be afraid to look dumb or ignorant. Ask questions. Seek new information. Find people who are better at EVERYTHING than you are and be a humble student. 6.\t Remember that at your school, you are an EDUCATOR, not an ATHELETE or COMPETITOR. Never try to compete with your students. Make your goal that while you maintain your own skills, you teach them to surpass you in any way possible. 7.\t Don\u2019t pretend to know all the answers. Let your Black Belts, staff and students contribute their ideas and expertise. You\u2019ll be way ahead. 8.\t Take the blame for failures yourself, and share the credit for success with everyone.<\/p>\n<h2 id=\"chapter-20\" style=\"margin-top:44px;\">Chapter 20: The 10 \u201cSecrets\u201d of Leadership<\/h2>\n<p>There are many effective styles of leadership. Probably, as many different effective styles of leadership as there are different personality types of employees and bosses.<\/p>\n<p>That having been said, I do believe that there are several \u201csecrets\u201d to leadership in any organization:<\/p>\n<p><strong>Vision<\/strong> You must have a clear and compelling VISION for the future of your organization. I\u2019m not talking about benchmarked goals here, or a target gross or active count, but something much more powerful.<\/p>\n<p>Your vision is a picture of where you want the organization to end up, of the big picture, of how it should look, in as much sensory rich detail as possible.<\/p>\n<p>Leadership starts from within. If you have a clear picture of where you want the organization to end up, then your conversation, actions and goals will tend to fall in line with this vision and ultimately manifest itself.<\/p>\n<p><strong>Communication<\/strong> Having a clear vision of the future is valueless unless you become exceedingly effective at communicating that vision to others. That does NOT mean that you have to be a gifted public speaker. Many great leaders (including Thomas Jefferson, among others) were not gifted speakers. You may communicate your vision through pictures, public speeches, written communications or ANY media as long as your message gets through to the intended recipients in as compelling a way as possible.<\/p>\n<p><strong>Emotional Commitment<\/strong> You must lead people from their heart and not their head. Daily commitment comes from an emotional attachment to the leader, to the mission, to the vision or to the target feelings conveyed by your vision of the future. All leadership is based upon the emotional commitment of the followers much more than an abstract intellectual understanding of goals and objectives.<\/p>\n<p><strong>Values Based<\/strong> Although financial rewards help motivate or help maintain motivation, ultimately people will get out of bed early and work late with the highest levels of intensity for contribution to others and contribution to the community. If financial rewards are directly tied to personal contribution to others, then motivation will remain high. Long-term motivation in any WIN-Lose environment is nearly impossible. Be clear on your overriding values and, operate on a daily basis within those espoused values.<\/p>\n<p><strong>Congruence<\/strong> Your words and actions must be congruent. You cannot motivate people to contribute and encourage them to a higher purpose if ultimately your integrity is questionable. Although we\u2019ve seen managers \u2014 and, certainly politicians \u2014 attain high levels with questionable integrity, I maintain that long-term leadership must be based upon honesty and the highest integrity. If your manager coopts your help to cover up his extramarital affairs, how much trust will you give him? If your boss has a different persona in public than in private, will you trust their communications with you to be sincere?<\/p>\n<p><strong>Team Orientation<\/strong> Someone said once: <em>You can accomplish anything if you don\u2019t care who gets credit for it<\/em>. In the martial arts, this attitude is exceptionally rare. Many \u201cMaster\u201d Instructors have really started to believe their own press, and to act as if anything good that happens to them was their idea. GIVE Credit. Involve the entire team. Work as much as possible to accomplish new directions through consensus. You are better as the leader to play a support role in many discussions and let the team members find the \u201cmeans\u201d to accomplish the \u201cends\u201d in your vision.<\/p>\n<p><strong>Results Orientation<\/strong> Focus on results, NOT process. Create accountability from every team member and student for the end result not the activity. Many ideas are good, if implemented effectively. The greatest idea will fail if implemented poorly. Allow people, within limits, to choose their own means to your agreedupon end. Manage based upon results, not based upon activity.<\/p>\n<p><strong>Goals<\/strong> Once all of the other pieces are in place, have daily, weekly, monthly, quarterly and yearly goals. Make sure that they are all congruent with your mission, values and vision. Peter Drucker once said: \u201cWhat gets measured gets done.\u201d Keep records and statistics on everything in your business, but boil your operation down into 2, 3 or 4 key numbers, and then watch them like a hawk. Graph them. Post them in your office, at the reception desk, in the employee break room, or even on the front door of the school. Nothing motivates action like a huge graph of your target active count in plain view. Look at your key numbers daily or even hourly to maintain focus.<\/p>\n<p><strong>Walk Your Talk<\/strong> I know this is redundant, but really, nothing de-motivates employees or students like hypocrisy. Make a decision to live by your values and to really be who you say you are 24 hours per day, 7 days per week.<\/p>\n<p><strong>Fairness<\/strong> Ultimately, everyone must benefit from success and must suffer from failure. In compensation, reward people greatly for successes, and make sure they have consequences for failure. If you really delegate authority, focus on the team and allow your staff responsibility, then they must take 100% of the responsibility for their outcomes. Be supportive, but not paternalistic. If you never allow anyone to fail, you\u2019ve never allowed them to achieve much either.<\/p>\n<p><strong>Quick Read: \u201cLeadership Secrets of the Rogue Warrior,\u201d by Richard Marchinko<\/strong> <strong>Quick Read: \u201cLeaders,\u201d by Warren Bennis and Burt Nanus<\/strong> <strong>Quick Read: \u201cLeadership When the Heat\u2019s On,\u201d by Danny Cox and John Hoover<\/strong> <strong>Quick Read: \u201dThe Westpoint Way of Leadership,\u201d by Col. Larry Donnithorne<\/strong><\/p>\n<h2 id=\"chapter-21\" style=\"margin-top:44px;\">Chapter 21: Open Book Management<\/h2>\n<p>Although others may disagree with me, I do not believe in secrets.<\/p>\n<p>I mean that in the most complete sense of the word. If you operate with an \u201copen book\u201d policy, then you give employees the tools they need to support your efforts. Withholding data handicaps those same efforts.<\/p>\n<p><em>Example:<\/em> A friend owns a rather large school. He has many instructors on his payroll. Although an explicit goal of his staff is to improve student retention, he never shares the most important numbers with them: Active Count, Monthly Enrollment Numbers or Monthly Drop Out Numbers. How can anyone work towards a target that they cannot see?<\/p>\n<p>Many owners that I\u2019ve seen who feel that they should hid the real numbers from their staff are operating on one of several principles:<\/p>\n<ul>\n<li>1.\u2002 If they really knew how well I was doing<\/li>\n<li>financially, they\u2019d all want more money<\/li>\n<\/ul>\n<p>Very substantial studies have been conducted on this very subject. The results were conclusive: If employees do not know what each other makes, then they will tend to overestimate what others get paid and underestimate their own total compensation.<\/p>\n<p>If employees do not know what the management makes, they will tend to dramatically overestimate what management gets paid and radically underestimate their own compensation relative to contribution.<\/p>\n<p>Finally, if you are trying to minimize everyone\u2019s income but your own may work in the short term, but in the long term, you will have the unintended consequence of this false economy, and everyone who is really valuable will be compensated well \u2014 by someone else!<\/p>\n<p>Everyone who is really worth less than you are paying them will stay forever. Therefore, you will eventually degrade the quality of your staff to the point that your results continually fall rather than rise.<\/p>\n<p>2.\u2002 If they really knew how bad things were, they\u2019d be floating resumes all over town by tomorrow morning.<\/p>\n<p>I have a rather radical world-view on this. Lie to your employees, and they\u2019ll not only figure it out, but will lose all respect for you. Tell them the truth, and let the chips fall where they may, then anyone valuable will redouble their efforts to see your organization be successful.<\/p>\n<p>To expand on this even further, SHARE YOUR PAIN. I really don\u2019t believe in sharing the wealth in good times, then holding in all of the pain during bad times. Everyone is in the same boat. If the boat is sinking, then pass out bailing buckets, or help everyone into the life rafts. If your staff is held responsible and accountable, then in many cases, probably a lot more than you would suspect, they will rise to the occasion.<\/p>\n<p>3.\u2002 If my employees know my numbers, eventually my competitors will know my numbers.<\/p>\n<p>In some cases, this may be true, but for most businesses, really, so what? If you are trying to maintain an image that is really false, then it won\u2019t last very long, anyway. Certainly, there are times when there really are business secrets that must be protected, but they really are few and far between. And, protecting those secrets may cost you more in lost productivity than their disclosure would cost you. If in doubt, be open and honest with everyone.<\/p>\n<p>4.\u2002 If my employees know my numbers, eventually the IRS will know my numbers.<\/p>\n<p>If you really are trying to hide significant amounts of money from the IRS or anyone else, then I guess you should keep in mind that you are at risk if ANYONE but yourself knows or could accurately guess what\u2019s going on. You\u2019ll have to make your own decisions here, however, my policy since day one has been HONESTY. I don\u2019t mind telling you that ANYTHING I can possibly justify writing off will get written off. And, given a choice of a trip to a nice place with any business purpose and one purely for pleasure \u2014 well, who doesn\u2019t want to write off everything that is legal.<\/p>\n<p>As for HIDING and EVADING, well, there is always a risk of your wife becoming your ex-wife in a nasty divorce. Of your senior person deciding that you don\u2019t share the wealth enough and looking for a way to stab you in the back. Really, for me, lying just takes too much effort. Be truthful and skip having to worry about this stuff.<\/p>\n<p>5.\u2002 I am the one with all the answers. I study the numbers, then tell them what to do and actively manage their activities.<\/p>\n<p>I don\u2019t expect my employees to turn off their brains at the door. Hopefully, everyone has A LOT of good ideas. They may need to be directed and tempered by my experience or big-picture view. But, if your staff is not contributing, you might as well have computers and robots run your business.<\/p>\n<p>After all of the above, I believe in something sincerely: As long as I am fair in proportionate compensation and honestin my interactions, then the more information I share honestly, the more everyone around me will have an opportunity to contribute to my operation.<\/p>\n<p>Never discount where the next blockbuster idea may come from. With adequate information people who you never thought could contribute, will and in a BIG way.<\/p>\n<p><strong>Quick Read: \u201cOpen Book Management,\u201d by John Case<\/strong> <strong>Quick Read: \u201cThe Great Game of Business,\u201d by Jack Stack<\/strong><\/p>\n<h2 id=\"chapter-22\" style=\"margin-top:44px;\">Chapter 22: The Real Secrets of Wealth in a Martial Arts School<\/h2>\n<p>The real secret of wealth in a martial arts school is student retention and loyalty.<\/p>\n<p>If your students absolutely LOVE what you do, then they are prone to: 1. \t Pay more for classes. 2.\t Stay as a paying student for a much longer period of time. 3.\t Add the entire family. 4.\t Bring all of their friends. 5.\t Become a loyal and enthusiastic volunteer for your school. 6.\t Become an assistant instructor. 7.\t Be a staff prospect. Schools that have EXCELLENT retention rates make EXPONTIALLY more money to the bottom line than do schools that have to constantly struggle to keep their students happy. If you were to apply yourself 100% to one area that would make a huge difference for your school, that should be: get GREAT at keeping your students in class and excited, forever! \u2022 \t Become an excellent educator. \u2022 \t Become a legendary motivator. \u2022 \t Develop impeccable, human relations skills. \u2022 \t Get to know everyone by name, including mom, dad, sister, grandmother, etc. \u2022 \t Have tremendous student progress. \u2022 \t Be liked and likable. \u2022 \t Be honest and sincere. CARE DEEPLY and PERSONALLY about your students every day.<\/p>\n<p><strong>Quick Read: \u201cThe Loyalty Effect,\u201d by Reichheld<\/strong><\/p>\n<h2 id=\"chapter-23\" style=\"margin-top:44px;\">Chapter 23 Learn from the Real Experts: <\/h2>\n<h3>Learn fmor the Real Experts<\/h3>\n<p><em>\u201dJust ignore the man behind the curtain\u2026\u201d <\/em>\u2014 The Great and Powerful Oz I n your quest for knowledge, there are two contradictory principles, both of which are important to recognize and follow: First, there are many people who tout themselves as experts in every industry who really don\u2019t know all that much about the day-to-day intricacies of running your type of business. They\u2019ve either never really been there on the firing line doing the job on a daily basis the way that you are, or at one time they ran a very mediocre business. Possibly after having never had much success themselves, they decide to teach others how to be a huge success.<\/p>\n<p>Second, in most sports, it is rare for a good player to make a good coach and vise versa. Business and teaching consulting follows some similar trends. In other words, some of the guys who are really good at what they do daily may not have the ability to explain their success in any sort of effective way. Additionally, they may not have the ability to coach you on to success. Remember if they are really making a huge income running their business, it may not be worth their time to try to teach you how to do the same thing \u2014 certainly not without lots of leverage. That is through a book or video as opposed to one-on-one.<\/p>\n<p>Now, as I\u2019ve said, these really are contradictory principles. However, in your quest for knowledge, I think it is very important to at least understand who and what you are dealing with, and evaluate all information received from that context.<\/p>\n<p>If you are dealing with someone whose only skill is to market their services to others like you, do they really know how to help you achieve more? If you are dealing with someone who is creative at coming up with new ideas in a vacuum and never applying them in the real world, do you really want to invest a lot of effort and time in their untested idea, first?<\/p>\n<p>If you are dealing with someone who looks to be a good coach, how many champions have they produced? If the answer is lots, then look, listen and learn. If the answer is none, look somewhere else. You may be working with someone ready to bloom, but why waste your time and effort on an unproven quantity?<\/p>\n<p>If you are dealing with someone who\u2019s claim to fame is their huge success in running their own operation, try to \u201clook behind the curtain\u201d to see if their success was real or illusory. Did they have the type of operation that you want to imitate, or was their operation more for show than for substance?<\/p>\n<p>What\u2019s the best approach? 1.\u2002 Find people who are running a really good operation and MODEL their successes. Keep in mind that just because someone is good at marketing doesn\u2019t mean they are good at teaching, retention or service. Model small segments of successful operations and make sure you don\u2019t model the things that they are screwing up.<\/p>\n<p>Keep in mind that modeling is looking, watching and measuring what REALLY gets done, and not what the owner tells you he or she is doing. Then, benchmark that behavior and copy it as closely as possible. It is possible that they really don\u2019t know what they are doing successfully and maybe you can help them understand it better with your study. I\u2019ve worked with some very excellent schools where I ultimately had to explain to them what it was they were doing to get the results that they were getting.<\/p>\n<p>2.\u2002 Find coaches with a proven track record. Listen to their advice. Be diligent in your application.<\/p>\n<p>3.\u2002 Be a student, have lots of sources of information and apply what seems to work for you. In the martial arts industry there are LOTS of sources of information. Everyone distributes some great stuff and, everyone distributes some watered down mediocre ideas. Always work to have access to as many sources of information as possible. Keep what works for you and discard everything else.<\/p>\n<p>4.\u2002 Always get REAL numbers. Use them to evaluate the efficacy of any idea or concept.<\/p>\n<p>A couple of things to watch out for: 1.\u2002 When a coach tries to explain what someone else is doing successfully, it is always better to go to the source and figure out reality.Often the advice or description that you get is filtered and inaccurate. That inaccuracy has several sources.<\/p>\n<p>a.\t Every human summarizes, filters and redefines communications based upon their own perspective and prejudices. What they heard may not really be what\u2019s happening. Or, by the time they communicate the idea to you it may have permutated beyond recognition. b.\t Everyone has their own agenda. Their objective in communicating with you may have more to do with selling you on what ever their current agenda is than in relaying to you accurate information. c.\t Watch for \u201cfluff\u201d and \u201chype\u201d; often, reality is not nearly so glorious as it would seem. There are often additional factors that are not readily apparent or quickly communicated. 2.\u2002 Avoid untested ideas. Ideas are easy. Any of us can have hundreds of seemingly brilliant ideas every week.<\/p>\n<p>Over the years, I\u2019ve spent lots of money and tons of hours implementing my ideas. Of course, I was convinced that each one was brilliant. Ultimately, it\u2019s your market and your customers who will tell you if your idea is a hit or a blooper. Test everything. If it works, keep doing it, and then tell lots of people. If it falls on it\u2019s face, have a nice quick failure and a wonderful learning opportunity. Then bury it deep. Learn and move on.<\/p>\n<p>If someone else is sharing or selling you on their brilliant idea, always ask the question:<\/p>\n<p>Has this been implemented successfully? If so, by whom?<\/p>\n<p>Then, call the reference and find out what really happened. If things pan out, then by all means implement it aggressively. But, make sure you don\u2019t implement half, three quarters or even ninety% of an idea. Get all of it. Do it A-Z.<\/p>\n<p>I\u2019ve seen lots of ads and other ideas touted as \u201ctested.\u201d Always ask: by whom? What happened? Let me see the numbers.<\/p>\n<p><em>Example:<\/em> Your billing or consulting company sends you their latest \u201ctested\u201d ad. You ask them how it worked, and they say so-and-so used this ad and got 20 calls last week! Nice information, but you are still rather clueless aren\u2019t you? Well, did they spend $10,000 running the ad in every major venue, and it pulled at $500 per call. Or, did they spend $500 in the penny saver and ended up at $25 per call. That extra bit of information makes a difference, doesn\u2019t it. Also, did they get 20 calls and 15 enrollments, or did they get 20 calls and no enrollments? How qualified were these prospects? And need I mention, is the number really 20, or is that exaggerated by a factor of 2, 5 or 10?<\/p>\n<p>3.<strong>\u2002<\/strong> Keep the political context in mind. Always evaluate any idea or communication based upon who\u2019s trying to look good and what\u2019s in it for them.<\/p>\n<p>4.\u2002 Take PUBLIC statements with a grain of salt. I\u2019ve had the misfortune to stand in a seminar as a key speaker, \u201cbehind the curtain,\u201d talking with other speakers about what they really do and don\u2019t do in their operation on a daily basis. Then I listened to them on the podium contradict themselves aggressively, or, in my world-view, lie to the audience about what is making them successful to avoid rocking the boat or contradicting a prevailing political agenda.<\/p>\n<p>In almost any seminar, convention, or other presentation there is an underlying political agenda going on. In 99.999% of the cases, the underlying bias is never explicitly outlined for the attendees.<\/p>\n<p>Ask yourself who is promoting this convention or seminar. What are their best interests? If the seminar is promoted by a billing company, their objective will be for as close to 100% of your revenue as possible to flow through their company. They may have little incentive for your net to be strong, but huge incentive for your gross to continue to grow through any means possible. If the seminar is promoted by an equipment supplier, they will likely have lots of incentive for you to focus on retail, pro shops and training aids. If the seminar is promoted by a \u201cconsulting group,\u201d they are highly motivated to prove how smart they are, to present lots of new (and often untested ideas) and to continue to re-sell you on the value of their advice and support.<\/p>\n<h2 id=\"chapter-24\" style=\"margin-top:44px;\">Chapter 24: Always Follow the Money<\/h2>\n<p><strong><em>Always Follow the Money J<\/em><\/strong> ust to expand from last chapter, prior to accepting any idea, concept or procedure, ask who\u2019s trying to sell me this idea, and what\u2019s in it for them? This idea applies in many settings both micro and macro.<\/p>\n<p>Outside our industry, for every medical discovery and every great news article, ask yourself who really stands to benefit the most from this research, discovery or new drug. Did they fund the study? Are they a big advertiser with this particular news outlet?<\/p>\n<p>In almost every institution, whether it be government or private funded, ultimately there is a political and a financial agenda. For every new opinion, statistic and discovery, look underneath to see who is pushing the concept, and where the funding came from, before buying into that news story, statistical report or medical breakthrough.<\/p>\n<p>Within our industry keep in mind who\u2019s making the suggestion and what\u2019s in it for them:<\/p>\n<p><em>An advertising agency:<\/em> They usually get paid a%age of your advertising budget. Therefore, to them, some advertising is good, more is better, a huge amount is fantastic. When it comes to results they will remind you of the IMAGE you are building, the BRANDING that you are accomplishing, and the RECALL of your ads. All of that jargon can be translated as follows:<\/p>\n<p>\u201cWe didn\u2019t help you sell anything, but you should keep spending money because one day you might,\u201d or, more accurately, \u201cWe want to suck as much money out of your wallet as possible, as quickly as possible, for as long as possible, and everything else is secondary.\u201d<\/p>\n<p>The above applies as well to everyone who wants to sell you advertising including newspaper advertising, Yellow pages, radio, television, Valpak, etc.<\/p>\n<p>Remember, to them, you tracking your results is a negative. It means that they have to perform and that you will hold them accountable.<\/p>\n<p><em>A billing company:<\/em> \u201cIt\u2019s illegal to accept cash up front for your lessons.\u201d<\/p>\n<p>\u201c90% (60%, 70%, 80%) of your revenue should be monthly billing.\u201d Translation: \u201cWe want to make a%age on as much of your revenue as possible.\u201d<\/p>\n<p>\u201dEFT won\u2019t work.\u201d Translation: \u201cWe don\u2019t want you to do that because you can cut us out of the loop too easily.\u201d<\/p>\n<p><em>Consulting or Billing Company:<\/em> \u201cThis new ad is fantastic. It\u2019s tested. You can\u2019t go wrong. It was developed by an expert!\u201d Translation: \u201cWe hope that you are impressed so that you\u2019ll want us to keep sending you stuff like it;\u201d or, \u201cThat college kid is an expert on his Mac and he thinks the ad looks really nice. It will be tested \u2014 by you! Let us know!\u201d<\/p>\n<p>Now, don\u2019t take all this and get too skeptical. There probably are LOTS of people who know more about their area of expertise than you do. Listen to their ideas and, make them count. However, always filter their ideas by their predisposition.<\/p>\n<p>Follow the money.<\/p>\n<h2 id=\"chapter-25\" style=\"margin-top:44px;\">Chapter 25: Getting Rich Off the Blood of Your Employees<\/h2>\n<p>Acommon syndrome is for employees to feel that you are getting rich while they slave, sweat and do the real work of the organization. The reality is that employees don\u2019t understand two crucial elements in our capitalistic society: 1.\t With risk comes higher reward and, potential for MUCH greater loss. 2. \t People tend to earn what they are worth. So what do you do? One option is to hide your wealth, pretend that your really don\u2019t make much money and that you work much harder than they think you do.<\/p>\n<p>I\u2019m not much for lying and pretending. Reality pretty much always comes out and then you really look hypocritical.<\/p>\n<p>A second option is: Be honest, don\u2019t hide your car, watch, house or trips. Do build a career path for your staff. Do share the wealth and, show them how their contribution can enhance their outcomes.<\/p>\n<h2 id=\"chapter-26\" style=\"margin-top:44px;\">Chapter 26: Aligning Your Interests<\/h2>\n<p>Iheard a cute comment that a business owner made to a prospective employee a few years back: \u201cSon, I\u2019ll help make you rich \u2014 <em>if<\/em> you help make me richer\u201d<\/p>\n<p>That pretty much sums up aligning your interests.<\/p>\n<p>Run your business daily with enlightened selfinterest. Figure out ways to make each area of concern that you have in your business also be an area of concern for your key staff.<\/p>\n<p>If the school does real well, they should do real well. If it does poorly, they should have some sleepless nights as well.<\/p>\n<p>As an owner what are you concerned about ultimately? 1. \t Student retention 2. \t New enrollments 3. \t Active count 4. \t Gross revenue 5. Net profit Always set goals for your staff and create bonuses and pay scales so that your staff\u2019s outcomes and your own are very closely aligned.<\/p>\n<p>Many owners foolishly try to keep everyone\u2019s income as low as possible, while having an ever widening gulf between their own income and that of their staff.<\/p>\n<p>If someone contributes A LOT and the school has SUCCESS, then SHARE the wealth.<\/p>\n<p>If someone doesn\u2019t contribute a lot or if the school is failing, SHARE your pain!<\/p>\n<p>When you are really all focused on the same OUTCOMES rather than the minutia of the processes, then your results and staff harmony will dramatically improve.<\/p>\n<h2 id=\"chapter-27\" style=\"margin-top:44px;\">Chapter 27: The \u201cDramatic Metamorphosis\u201d: Employee vs. Owner<\/h2>\n<h3>The \u201cDramatic Metamorphosis\u201d Employee vs. Owner<\/h3>\n<p>Something really strange happens when someone goes from being an employee to an owner: 1.\t As an employee, they complain about 40 hours per week. As an owner they work 75 + without mentioning a thing. 2.\t As an employee, they must be convinced of \u201cwhat\u2019s in it for them\u201d for every new idea. As an owner, if it will help pay the bills, it\u2019s a great idea and they will implement with enthusiasm. 3.\t As an employee, they must be talked into reading material to help their performance. As an owner, they develop a \u201cthirst for knowledge.\u201d When someone is an owner, they have several positive and negative incentives that an employee does not have: 1.\t Their name is on the lease (for $200,000 or more), and is expected to be paid, regardless of the results. 2. \t They are the last one to get paid. 3.\t They are ultimately responsible for their outcomes. 4.\t It is difficult to just walk out one day and get a different job. 5\t They have \u201cpride of ownership.\u201d 6\t They will get the credit for their results. 7.\t They are ultimately in control of their income and have 100% benefit for improved results. Over and over again, I\u2019ve seen employees leave to become school owners, or stay and move from salaried employee to school owner. In nearly every case, they immediately doubled their effectiveness.<\/p>\n<p>Often, and it really has been entertaining, as failed employees \u201cproved\u201d that they could really perform on their own. (If they were so good why did they fail for a year on my payroll? Because they could!.)<\/p>\n<p>Any time you can create a feeling of ownership, real or otherwise, in a staff member, their performance will go up. Anytime you can turn a branch manager into an owner, their effectiveness will improve and their longevity will dramatically improve.<\/p>\n<h2 id=\"chapter-28\" style=\"margin-top:44px;\">Chapter 28: You Can\u2019t Teach a Pig to Sing<\/h2>\n<p>There\u2019s an old saying that I first heard it from master trainer and author Danny Cox: \u201cYou can\u2019t teach a pig to sing. It wastes your time and irritates the pig.\u201d<\/p>\n<p>When evaluating employees, keep in mind that there are really only three important factors:<\/p>\n<ul>\n<li><strong>1. \tAptitude<\/strong><\/li>\n<li><strong>2. \tSkills<\/strong><\/li>\n<li><strong>3. Motivation<\/strong><\/li>\n<\/ul>\n<p>Everything else is superfluous to these three elements.<\/p>\n<p>The first factor is aptitude. This is where your pre-employment screening is important. Some people are great teachers, yet lousy salesmen or marketers. Others may be great in the back room with the books, but for heaven\u2018s sake, don\u2019t make them talk to real people.<\/p>\n<p>Define the aptitudes necessary for the job function and screen accordingly. If after some period of time, you decide that the person just won\u2019t be able to \u201cget it,\u201d then the thing you can do that is best for them is to decide quickly and help them transition to a more effective career.<\/p>\n<p>The second factor is skills. This is your most important area of focus. You must train every new staff member on each area that they will be responsible for controlling. And, I\u2019m not talking a broad description and a two-page job description.<\/p>\n<p>Train on every detail in nauseating depth. Role play. Video tape and audio tape performance. Keep records. Give feedback. Tune and tweak performance. Then, 90 days later, start over. Continue this cycle forever.<\/p>\n<p>Some managers hate to spend this much time or a lot of money, because they are afraid that people will leave, and that effort and money will go to waste. I heard it expressed this way once: \u201cWhat\u2019s worse? A trained employee who leaves, or an untrained one who stays?\u201d<\/p>\n<p>The final factor is motivation. It is certainly possible for someone to have the aptitude and the skills and to not have the interest. Without self-motivation, any employee is pretty much worthless.<\/p>\n<p>Now here\u2019s a radical concept as well: \u2022 \t Everyone brings their own level of motivation to the job. \u2022 \t Just about everyone is highly motivated to do well when they start. \u2022 \t Your best result is to do anything you can to stay out of their way and not screw that up! Now clearly there are ways to enhance this personal motivation. Recognition is great. Money doesn\u2019t hurt. Incentives based upon performance is a prerequisite but in general, I really believe that people arrive with motivation, then often we screw that up with silly rules, an unpleasant environment, unfair behavior or through just minimizing the employee\u2019s contribution overall.<\/p>\n<h2 id=\"chapter-29\" style=\"margin-top:44px;\">Chapter 29: Never Stop Learning<\/h2>\n<p>No matter how much you know, there\u2019s a lot more to be learned.<\/p>\n<p>\u2022 \t Are you an AGGRESSIVE student? \u2022 \t How many books have you read this year? (non-fiction) \u2022 \t Do you take notes when you read? \u2022 \t Do you write in the books, jot ideas and implementation strategies? \u2022 \t Do you ever re-read a book 2, 3, 5 or 10 times? \u2022 \t Do you just LOVE Amazon.com or your local Barnes and Noble or Borders? \u2022 \t How many biographies have you read? \u2022 \t How many audio tapes have you purchased and listened to? \u2022 \t Are you on the Nightingale-Conant preferred customers list? \u2022 \t Do you get ANY industry specific information you can get? \u2022 \t Do you subscribe to all of our industry\u2019s school materials? \u2022 \t How many video tapes have your purchased and watched? \u2022 \t Do you have the Kovar series? \u2022 \t How many curriculum-oriented tapes do you have? \u2022 \t How about materials from Zig Ziglar, Jay Abraham, Tony Robbins or Denis Waitly? \u2022 \t Do you go to many seminars? \u2022 \t Do you go to every industry-specific seminar you can find? \u2022 \t How much would you spend for a seminar? Would $2,000, $3,000, $5,000 or $10,000 be too much? Why? \u2022 \t What types of seminars would you and have you attended. Is it time to \u201cget out of your box\u201d and explore other subjects? \u2022 \t Have you thought about going back to college? \u2022 \t Would a BA, BS, MA, MS or MBA be helpful?<\/p>\n<p>\u2022 \t Do you have any MENTORS? \u2022 \t How often do you talk to that individual? \u2022 \t Do you know what they are good at and weak at? \u2022 \t How\u2019s your peer networking? \u2022 \t Do you talk with at least three people per week who are doing something better than you are? \u2022 \t Do you share ideas and gain them regularly? \u2022 \t Do you talk to successful people outside your \u201cnormal\u201d circle of acquaintances? The most successful people I know do several things religiously: 1. \t Read biographies of successful people. 2. \t Read a lot. 3. \t Keep a dictionary on their desk and look up words that they are not sure of consistently. 4. \t Break out of their \u201cparadigm\u201d to look at things in new ways. 5. \t Talk to people who are more successful than they are. 6. \t Listen more than they talk. As soon as you stop being a student you stop growing. Look for new information AND applyit to your business and life. Avoid learning just for it\u2019s own sake, but apply that information quickly.<\/p>\n<h2 id=\"chapter-30\" style=\"margin-top:44px;\">Chapter 30: \u201cOpinions are Like&#8230; Everyone\u2019s Got One\u201d<\/h2>\n<h3>\u201cOpinions are Like&#8230;Everyone\u2019s Got One\u201d<\/h3>\n<p>Many great ideas were killed by asking someone else\u2019s opinion.<\/p>\n<p>Ideas are proven or disproven by aggressive implementation. Any time that you have a \u201cbrilliant\u201d idea that doesn\u2019t cost much and won\u2019t require hundreds of hours \u2014 JUST DO IT! If it works, great. Tell your mentors, consultants, peers and friends. If it fails, well, either tune it or, at the very least, don\u2019t tell anyone!<\/p>\n<p>More great success was killed by second-guessing every idea, running through the gauntlet of other people\u2019s opinions and attempting to be perfect.<\/p>\n<p>As Patton said (or, at least is purported to have said) \u201cI\u2019d rather have a good plan violently executed today, than a perfect one implemented next week.\u201d<\/p>\n<p>As a manager, get really good at enhancing and bringing clarity to the ideas of your employees without squashing the initiative and enthusiasm that they bring to it. I\u2019ve gotten really good recently at this response:<\/p>\n<p>\u201cGee I don\u2019t know if that will work or not, but, if you really think it will, why don\u2019t you try it and let us know what happened!\u201d<\/p>\n<p>Often accompanied by: \u201cA couple of other things that might help would be _________, _________, _________ and _________.\u201c My friend _________ _________ has had some real success with something like that. Let\u2019s get him\/her on the phone and brainstorm the idea a little.\u201d<\/p>\n<p>Remember, no matter how good you get at advertising, you will only know if it is a good ad once the phones start to ring (after spending money to place it!).<\/p>\n<p>No matter how great an educator you are, the results that your students have is the only indicator of the quality of your methods.<\/p>\n<p>Results prove whether an idea was a good one or a bad one. No amount of armchair quarterbacking will make any difference.<\/p>\n<p><strong>Reframe Your Worldview<\/strong> Often, we listen to REALLY good ideas and are unable to HEAR them because they are in conflict with our predispositions.<\/p>\n<p>If you hear an idea that doesn\u2019t seem to make sense, try stepping into that person&#8217;s \u201cframe of reference\u201d for a few minutes and figure out why it makes sense to them. You may find a real gem, and may create some flexibility in your own thinking as well.<\/p>\n<p>A few more reading suggestions: <em>A Millionaires\u2018 Notebook,<\/em> by Steven Scott; <em>Built to Last,\u201d<\/em> by James Collins and Jerry Porras; <em>Reframing Organizations,<\/em> by Bolman and Deal; <em>Influence: Science and Practice,<\/em> by Robert Cialdini; <em>Executive EQ,<\/em> by Robert Cooper and Ayman Sawaf; <em>The Loyalty Effect,<\/em> by Frederick Reichheld; and, <em>How to Close Every Sale,<\/em> by Joe Girard.<\/p>\n<p>And, anything by Denis Waitley, Zig Ziglar, Tony Robbins, Jay Abraham, Dan Kennedy, Joseph Sugarman or Tom Peters.<\/p>\n<h2 id=\"chapter-31\" style=\"margin-top:44px;\">Chapter 31: The Quickest Way to Kill a School<\/h2>\n<p>My past columns have often focused on marketing and sales as they relate to your martial arts school. Frankly, this one will also, but, from a 180-degree angle.<\/p>\n<p>What\u2019s the quickest way to kill a school? Get really good at sales and marketing without mastering service and education.<\/p>\n<p>Let me say that again, in a different way. If you are not an excellent teacher and motivator, then the absolute worst thing that you can do is expose your school to a huge number of prospective students and let your entire area learn about how bad your school really is in the critical service delivery.<\/p>\n<p>Let me give you this example from a couple of other industry perspectives:<\/p>\n<p>One of the many \u201cmarketing gurus\u201d that I\u2019ve studied is Dan Kennedy (see www.kennedymagnetic.com.). He shares a story about opening a new restaurant. After exploring all of the many advertising options \u2014 you know, Val Pak, Money Mailer, Flyers, Direct Mail, etc. \u2014 they decide to instead print up certificates good for a free meal (Absolutely free \u2014 not 2 for 1, no cost for drinks, etc.). They deliver these certificates to every home and office in their immediate vicinity by hand with a personal invitation to try the restaurant.<\/p>\n<p>What happened is, they were swamped with traffic during their first month, with very little revenue, because they were giving away the lion\u2019s share of the meals. What do you expect would happen next?<\/p>\n<p>Well, if this is all I knew, then I would say probably one of two things would happen:<\/p>\n<p>First possibility: There is no business to speak of the second month, or thereafter, and they quickly go out of business.<\/p>\n<p>Second possibility: The second month they are just as busy with happily paying customers and their business quickly grows from there. What\u2019s the difference? By now it should be obvious: Good food and fast, friendly service.<\/p>\n<p>If they had good food and fast-friendly service, then their expensive marketing effort was well worth it. If not, they just proved to everyone in their neighborhood that they were bad at what they do, and not worth revisiting for free or otherwise.<\/p>\n<p>How about another example: One of my executive staff members, Dave MacDonald, worked with Grease Monkey for many years. For Grease Monkey, the absolute best strategy to grow a new location was the same one discussed above.<\/p>\n<p>They would distribute certificates widely that were good for a free oil change, with no strings attached.<\/p>\n<p>Once many of their neighbors visited the location and were treated professionally and courteously with quality service, then they are very likely to return again and again for service. This time, paying the standard rate. Again, this strategy would backfire quickly for a poorly run location.<\/p>\n<p>What if the location was poorly maintained, with grumpy staff that performed the service poorly and looked up the customer\u2019s skirt while changing the oil?<\/p>\n<p>Well, the word would spread quickly, but not positively. They would be ensured a tough launch, and have difficulty overcoming their reputation.<\/p>\n<p>Our industry has experience this situation often enough that many excellent martial artists who are also excellent teachers and mentors to their students are afraid of developing their own marketing talent or sales skills for fear of becoming like those other \u201cshady operators.\u201d<\/p>\n<p>In contrast, I would say that the two biggest sins in our industry are:<\/p>\n<p><strong>First:<\/strong> Quality teachers who are afraid of or unwilling to learn to promote their school and grow their student base.<\/p>\n<p><strong>Second:<\/strong> Lousy martial artists and teachers who master the art of marketing and sales, and therefore, poison the experience of martial arts for their students.<\/p>\n<p>No business ever thrived without mastering three key functions: Marketing, Sales and Service Delivery. Miss any one of these key areas and you are doomed to financial failure.<\/p>\n<p>I highly recommend that you start with a top to bottom overview of your school. Forget for the moment of your own mastery of your chosen art. It\u2019s really not very relevant to your student\u2019s experience. Focus instead on every aspect of your service delivery, starting with the most important, and then reviewing all of the supporting areas. Start with your rapport with students and their parents, then look at your communications skills. Next, evaluate your ability to properly chunk your curriculum for student mastery. Next, how\u2019s the classroom pacing and structure? How about your facilities, training, support equipment and curriculum support materials? How\u2019s your appearance and the appearance of your key staff?<\/p>\n<p>After you\u2019ve reviewed all of these areas, now it\u2019s time to really master the marketing and sales functions then grow your student base dramatically.<\/p>\n<h2 id=\"chapter-32\" style=\"margin-top:44px;\">Chapter 32: \u201cBe Careful What You Wish for&#8230; You May Get It,\u201c Part 1<\/h2>\n<h3>\u201c\u0007Be Careful What You Wish for&#8230;<\/h3>\n<h3>You May Get It,\u201c Part 1<\/h3>\n<p>I\u2019ve just been sitting down to listen to the audio tapes from my recent boot-camp: \u201cThe Summit of Martial Arts Millionaires.\u201d During the event I was happy with the quality of people and information being shared, but, frankly, as the host and primary speaker, I didn\u2019t really have as much time to listen to and really absorb what my guests were sharing.<\/p>\n<p>Honestly, as I sit here with my nerdy Walkman listening to over 22 hours of content, I am \u201cblown away\u201d by the incredible content.<\/p>\n<p>One of the sessions that I would like to share with you right now was a multi-school owner\u2019s session that included Jeff Smith (running three schools in Virginia and formerly General Manager for nine Jhoon Rhee Schools), Bill Clark (running 15 schools in Jacksonville, Florida), Sergio Von Schmeling (running 15 schools in Orlando, Florida), Joe Corley (running multiple schools in Atlanta for over 30 years at six locations), Tim Kovar (running five schools in Sacramento), and, many others, including myself (running five-plus schools in Denver since 1983, currently nine locations).<\/p>\n<p>As I facilitated and lead this two-hour discussion of how to most effectively run multiple locations, one theme surfaced early in the conversation: Most school owners who want to do multiple schools \u2014 shouldn\u2019t!<\/p>\n<p>You may find it interesting that a conversation among some of the most successful multischool operators in the country would yield that as one of the first points of consensus. However, let me explain.<\/p>\n<p>Before you even consider opening a second location, ask yourself some penetrating questions:<\/p>\n<p>First, why do I want another location? Is your motivation to make more money and have more students, or is it to provide a career path for some very competent staff that are being stifled in the current situation? The only real justification that is appropriate is that you are busting at the seams with quality staff and want to provide a career path for them.<\/p>\n<p>If you want to make more money or have more students, you very probably can do that quicker and easier by growing your existing school. I know of single school locations with over 1,000 active students, and I know of at least one school that NETS $500,000 per year. If you haven\u2019t exceeded those numbers, you probably haven\u2019t maxed out your current location.<\/p>\n<p>Second, am I capable of MANAGING multiple locations?<\/p>\n<p>Step back and really look at your current school operation. Is it systems-driven or purely personality-driven? What happens when you take a week off \u2014 do you ever? When you are gone do things just keep clicking along, or does your operation grind to a halt until you get back and make things happen?<\/p>\n<p>If your current location is not systems-driven, two locations will be a disaster. Really document, organize and systematize your existing school. Train your staff. Teach them to follow processes that have been proven while striving for the monthly goals of your school.<\/p>\n<p>Third, is my existing staff focused on our growth objectives, or am I the only one worried about our numbers?<\/p>\n<p>If you have a strong team implementing welldeveloped systems, striving to hit the growth objectives that you\u2019ve set for the school, that\u2019s great. If not, you\u2019d better get to work on sharing the numbers for the school and creating a team that is focused on your goals, rather than carrying all of the weight yourself. Many school owners that I know are paranoid about sharing any number with their staff.<\/p>\n<p>If your staff members don\u2019t know active count, dropout rate, enrollments, renewals, gross and other significant numbers, how can they effectively contribute? I would never have an instructor who wasn\u2019t focused on the active count, and who didn\u2019t know how many people dropped out, who they were, how many enrollments we added, and how many students upgraded or renewed in a given period of time. I would also never have a program director who was not intimately aware of our intro flow, conversion ratios to enrollment, gross revenue and renewal rates.<\/p>\n<p>Fourth, am I capable of managing a large staff?<\/p>\n<p>Many school owners are excellent motivators and sales people with their students but, aren\u2019t good at teaching employees to have those same traits. Once you go from a single-school operator to a multiple-school operator, you forever give up the role of \u201cdoer\u201d of the significant school activities and move to the role of \u201ctrainer and supervisor\u201d of the significant activities within the school.<\/p>\n<p>It\u2019s very important that you evaluate your interests, temperament and perspective to determine if people management and staff development is a strength that you have developed.<\/p>\n<h2 id=\"chapter-33\" style=\"margin-top:44px;\">Chapter 33: \u201cBe Careful What You Wish for&#8230; You May Get It,\u201c Part 2<\/h2>\n<h3>\u201cBe Careful What You Wish for&#8230;You May Get It,\u201c Part 2<\/h3>\n<p>In the last column I began explaining that most school owners who want to do multiple schools probably shouldn\u2019t and gave you a few questions to ask yourself prior to considering a second location.<\/p>\n<p>Those questions were: 1. \t Why do I want a second location? 2. \t Am I capable of managing multiple locations? 3. \t Is my existing staff focused on our growth objectives, or am I the only one worried about our numbers? 4. \t Am I capable of managing a large staff? In discussing with my recent panel of Martial Arts Millionaires what the usual outcome is when a school owner opens a second location, I gave my opinion and got unanimous agreement.<\/p>\n<p>That opinion was this: What usually happens is you get a school operator who is doing fairly well (probably because of his\/her personality as an instructor) who decides that he will make more money running two schools, and then opens a second location. In 95% of the cases what happens looks something like this:<\/p>\n<p>First location was grossing $20,000, netting $10,000. Second location opens. First location drops from $20,000 per month to $15,000. At the same time that location\u2019s expenses increase from $10,000 to $15,000. The second location loses money for quite awhile, then grows to do $15,000, with expenses of $15,000. Now instead of taking home $10,000 per month, the net profit, combined, is $0. Staff is up by three full-time people. Profits are gone. The owner works twice as hard for no money.<\/p>\n<p>Gee, isn\u2019t that an exciting picture? I\u2019m really not trying to be \u201cdoom and gloom.\u201d I&#8217;m just sharing with you that there is more to running multiple schools that being good at the activity of running a school. As a multiple school operator, you really must be a systems designer, people developer and staff supervisor. Okay, so I haven\u2019t scared you away from the concept. Maybe you\u2019ve watched me, Ernie Reyes, Bill Clark, Jeff Smith, Tiger Schulman, or some other chain operator, and really want to move in that direction. How do you get started?<\/p>\n<p>First, make sure your first school is very profitable.<\/p>\n<p>Second, really learn the WHY\u2019s of how things work effectively in your school. What makes an exciting class. What\u2019s the exact structure of your enrollment process; how can you systematize your marketing; etc.<\/p>\n<p>Third, go to work becoming systems driven. Make sure your first school can continue to run profitably with you gone for a weekn or even a month.<\/p>\n<p>Fourth, learn to be a teacher and coach of staff, not just your martial arts students. Go to work developing your people to be effective marketers, sales people and teachers. Coach them on how to interact with different types of students and parents. Teach them how to work through service recovery and out of the ordinary situations.<\/p>\n<p>Fifth, become extremely goal-focused in your school with all staff. Set daily, weekly and monthly objectives for improving your school in every aspect. Really start \u201cholding their feet to the fire\u201d on achieving your weekly and monthly objectives.<\/p>\n<p>Sixth, create enlightened self-interest in your staff by establishing effective commission structures based upon results. Make sure that all key full-time staff members have a solid financial incentive, and a real career opportunity to share in the success of your school.<\/p>\n<p>Seventh, create a \u201cno-excuses\u201d environment for your staff. Make sure they are accountable and responsible at all times in their areas of responsibility. If you have people who are frequently allowed to miss work, make excuses for failure to accomplish objectives, or who are not truly held accountable, then your problems will multiply when you are \u201coff-site.\u201d<\/p>\n<p>If you\u2019ve done all of these things you will probably begin to see a dramatic improvement in results for your schools. Now if you still intend to open a second school, it\u2019s time to start looking for locations.<\/p>\n<p>Where should your second school be located? There are many factors in this determination, but one that few people think about is this:<\/p>\n<p>It should be as close as possible without taking away market from the first school, and in a location where much of your marketing efforts can benefit both locations. Do not go across town or across the state for your second school. Look to the next significant neighborhood and find a way to locate a second school that is geographically close, but still pulls from a different neighborhood.<\/p>\n<h2 id=\"chapter-34\" style=\"margin-top:44px;\">Chapter 34: Important Issues for Large Operators<\/h2>\n<p>As your school expands, and you can no longer personally touch and control every aspect of your school operation, there are several important issues that begin to arise that you may never have previously considered. The first of these that I\u2019d like to address is how to insure control as you develop strong Black Belts and strong staff.<\/p>\n<p>Once you expand to multiple locations, or as you grow your single school to a large student body of 300 or more students, you will find it necessary to delegate much, or perhaps all, of the teaching to an employee. In a martial arts school, personal loyalty and respect for the instructor is an important component of our development process. Martial arts schools, especially more traditional schools, depend on a strong hierarchy and on obedience to the instructor.<\/p>\n<p>The same structure that helped you maintain order in the early stages of your growth can become a problem down the line if not managed properly. Industry horror stories abound.<\/p>\n<p>A common story goes like this. First you develop a student, teaching them from white belt through their coveted Black Belt. Next, you begin to teach them leadership skills, and begin allowing them to teach more and more students, and larger and larger chunks of your student body. Often this is in parallel with developing the individual\u2019s athletic prowess, and they become a cornerstone of your school and a respected champion of the tournament circuit.<\/p>\n<p>Your confidence having grown in this person\u2019s skills and leadership abilities, you offer them a \u201ccareer\u201d position with you, and they begin teaching for you full-time. Gradually they become the head instructor, and teach most of the classes, while you become increasing focused on the sales, marketing and administrative aspects of your school. Gradually, your students begin seeing your Black Belt as their primary teacher and mentor, and the teacher starts to take great pride in \u201chis\u201d student\u2019s achievement.<\/p>\n<p>What comes next is often that this instructor begins to hear from students that he should have his own school. Perhaps he gets married and his wife continually complains that he should have his own school, and that he\u2019s not getting paid enough, and, of course, that he is responsible for the success of the school, since all the owner does is sit in the office and talk to people all day.<\/p>\n<ul>\n<li>Then one day, like a lighting bolt out of<\/li>\n<li>the blue\u2026<\/li>\n<\/ul>\n<p>Well, you can probably finish the story. I\u2019ve seen cases where your previously loyal Black Belt employee has moved across the street, and in one case, actually announced at the monthly belt test that the students should join him across the street on Monday. Perhaps followed by letters and phone calls to solidify the solicitation of your clientele.<\/p>\n<p>The question becomes, how do you protect yourself against such a disaster?<\/p>\n<p>Well, there are many ways that school operators attempt to protect themselves. The ways that don\u2019t work are for you to always be the students\u2019 primary contact ,and to aggressively work to make sure you are always seen as the top athlete, teacher and main student contact. That approach is fine up to 100 or 150 students, but, then you\u2019ve got to delegate and let others take some responsibility.<\/p>\n<p>What must happen, then, are several things. First, your school must be built on a formal hierarchy, with you visible at the top. It must always be clear that you are the senior person in your school and that all others report to you. This area is where larger organizations and affiliations often help to solidify everyone\u2019s relative position.<\/p>\n<p>Second, before hiring anyone, it is important to have a clear understanding. That written understanding must include several things.<\/p>\n<p>A.\t You are enthusiastic about helping this budding martial arts instructor grow into a substantial career in the martial arts. B.\t Your willingness to help him grow in anyway possible. C.\tYour willingness to continually compensate his relative to his contribution to the financial outcomes in your school. D.\tHis commitment to now and always gives the support to you and your school. E.\t HIs understanding that it is unacceptable to ever teach any of YOUR students outside of your school environment and that regardless of how the future unfolds he will never solicit any of your students. F.\t His understanding that it is acceptable for him to open their own school in the future under your banner or independently, but that he will never open within a reasonable distance, so as not to compete with you, or you to compete with him. In conclusion, there are many landmines to avoid as your school grows. Developing your own competition is certainly one that is important to control and monitor.<\/p>\n<h2 id=\"chapter-35\" style=\"margin-top:44px;\">Chapter 35: How Much Can You Spend to Generate an Enrollment?<\/h2>\n<p>Everyone has heard that you should spend approximately 10% of your gross revenue on advertising. However, that doesn\u2019t answer many important questions about how to <em>structure<\/em> your marketing for your school. Even within the 10% number, some of the very TOP schools in the country vary from zero% direct advertising budget up to as much as 20%. How do you figure out what to do specifically?<\/p>\n<p>Ultimately, you must start with a number of what you are able to pay for an ENROLLMENT, then track your enrollment ratios and figure out, if for some reason it\u2019s important to you, what you can pay for a call. And, how much you have to spend monthly to hit your target numbers?<\/p>\n<p>How much you can afford to spend for an enrollment ultimately boils down to two factors:<\/p>\n<p>Student Retention Rate and Your Tuition Rate. This may not be what you expected, however, how much you will be willing to pay for an enrollment will be greatly dependent upon what the average enrollment is worth to you over the lifetime of their participation in your school.<\/p>\n<ul>\n<li>Let me give you two extreme, but real,<\/li>\n<li>examples:<\/li>\n<\/ul>\n<p>First. A school operates a kickboxing program that has an average student life span of three months. In other words, 33% drop out per month. To maintain approximately 200 active students, they must enroll 600 new members per year. Their average monthly tuition per student is $49, for an average lifetime value per new member of $147.<\/p>\n<p>Second. A school operates a very solid martial arts program that has an average student lifespan of 33 months. Three% of their students drop out on a monthly basis. Their monthly tuition averages $130 per month. Their average lifetime value per new member exceeds $4,000.<\/p>\n<p>In the first example, what would you be willing to pay for a new student? Well if you kept your student acquisition cost to 10%, then you would be able to spend $14.70 per enrollment.<\/p>\n<p>In the second example, at 10%, you would be willing to pay over $400 per new enrollment.<\/p>\n<p>If, from a particular media source, your conversion ratio from call to enrollment is 50%, then you would be able to pay $200 per call.<\/p>\n<p>See from these examples what a huge difference tuition rate and student longevity make on your thinking?<\/p>\n<p>When the Tae Bo and cardio kickboxing craze came along, I have to admit that it began to peak my interest. Why? Cheap info calls. I threw a couple of ads out and started getting $5, $10 and $15 info calls. That looked really great. However, after a few months, I realized the huge gap in the economics between my traditional martial arts program and this cardio craze.<\/p>\n<p>Now I know that quite a few schools had some success with this, but what I saw most often was successful martial artists taking their eye of the ball on their traditional program, lured by the sexiness and popularity of the cardio craze. I saw some schools with strong volumes of 400, 500 or 600 cardio students really only making $5,000 to $10,000 gross per month from the cardio program. If you can do that without disrupting your regular program, then fine. However, this was often a matter of giving up dollars to chase dimes (or even pennies).<\/p>\n<p>Let\u2019s take the above discussion to a couple of more layers of complexity.<\/p>\n<p>First, if we are to keep our average marketing budget to around 10% of our gross, there is one other factor to keep in mind: How many FREE enrollments do you get. What do I mean by FREE? How many referrals do you get? How many walk-ins? How many family add-ons? How many from demos? How many from birthday parties? How many from other labor intensive, but non-advertising sources?<\/p>\n<p>If you get some of your enrollments from sources like these, then you could double the amounts that I discussed above and still remain within about 10% of your total gross going for advertising.<\/p>\n<p>Example from number 2: If that school has an average lifetime student value of $4,000-plus, and they spent $800 for an enrollment from paid advertising sources \u2014 assuming that some of their enrollments were from free sources, then they would still average 10%, or $400 per enrollment, even if their student acquisition cost were $800 for paid advertising generated traffic.<\/p>\n<p>Second, costs \u201cat the margin,\u201d versus \u201cthe average.\u201d There is an interesting concept from economics that applies here. First, understand what we mean by \u201cat the margin.\u201d If you spent $5,000 for the month on advertising, the next marginal expenditure is dollar-$5,001. Often times in marketing efforts, you may encounter \u201cdeclining marginal return,\u201d In other words, for each additional dollar you spend, you get less and less return per dollar.<\/p>\n<p>In a sense, this is what happens in every school starting with the first dollar spent.<\/p>\n<p>Example: A school spends $0 on marketing and advertising in any given month. For that month they get give new students as referrals and two as walk-ins. They have eight new students at $0 direct costs. If they then spend $1,000 in advertising and get two additional students, they now have two more students at a marginal cost of $500 each. Their marginal cost per new student acquisition jumped from $0 to $500 immediately. Their average cost jumped from $0 to $200 per enrollment.<\/p>\n<p>How much are you willing to pay at the margin?<\/p>\n<p>Ultimately, look at that question like this one: What is the most you would be willing to pay today in order to receive $4,000 over the next 33 months? Ultimately, at the margin, you should be willing to pay a relatively HUGE amount of money for one additional student.<\/p>\n<p>Before we go any further, remember all of the above discussion depends upon the lifetime value of your student. This number includes all monies that that student will pay into your school, including down payments, exam fees, gross profit on retail items, monthly tuition payments and pre-paid tuition payments.<\/p>\n<p>To get an easy approximation of this number for your school, take your year\u2019s gross and divide by the number of enrollments. That is: $500,000 gross divided by 250 enrollments equals $2,000 average value per student. If your numbers have been changing rapidly (especially if that means you are growing rapidly) take the last three years numbers and look at the sum from that longerterm perspective.<\/p>\n<p>How do you get your lifetime value of a student up? 1. \t Greater RETENTION (more longevity within your students); 2. \t Higher tuition rate; 3. \t Lower family discounts for second, third and fourth family members; 4. \t More retail sales; 5. \t Find more things to sell your students (supplements, clothing, etc.).<\/p>\n<h2 id=\"chapter-36\" style=\"margin-top:44px;\">Chapter 36: Stepping Over Dollars to Pick Up Pennies<\/h2>\n<h3>Stepping Over Dollars to Pick-up Pennies<\/h3>\n<p>It\u2019s amazing to me sometimes what concerns school owners of small and barely profitable schools. You see, there\u2019s a big difference between the way that successful school owners think about issues, big and small, versus how failures think about the issues in their business.<\/p>\n<p>Recently, when speaking at the NAPMA Extreme Success Academy event, I was inundated with comments and questions from small school owners that belied two common problems: 1.\t A lack of an abundance mentality; 2. \t A focus on saving pennies rather than earning dollars. First, most school owners have expectations that are way too low for their business, and lack faith in their own capabilities to achieve a high level.<\/p>\n<p>They ask how to run their school more effectively, while holding a fulltime job in some other career. Rather than looking at the real potential of their business, they try to coordinate their day job to support their life-style needs, while also working at the school 40 hours a week.<\/p>\n<p>While they are struggling along with their two jobs, other schools are thriving.<\/p>\n<p>Just this month, three of my close friends had schools gross over $100,000 in a single month. They are spread out across the country, have different programs, different curriculum, different strategies for attracting new students and much different personalities. However, each of these school owners are not just surviving, they are thriving.<\/p>\n<p>It is important for the school owners to make a decision that they are going to not just survive but, thrive in their school. School owners who are running their school on a part-time basis must decide to thrive, then \u201cjump off the cliff\u201d and run their school and a professional, full-time basis.<\/p>\n<p>Second, saving pennies rather than earning dollars works in two specific ways.<\/p>\n<p>First, doing everything themselves rather than farming out critical support items, school owners go through their daily routine looking a small incremental gains in their business, hoping to save a few dollars here and there.<\/p>\n<p>School owners who are grossing $5,000, $7,500, $11,000 or $13,000 patiently explain how they are saving $1 or $2 per payment by doing their billing in-house, rather than farming it out to a service provider, or explain that they do all of their payroll and bookkeeping on their own, rather than pay the $60 or $70 per month that a service firm like Paychex or ADP would charge.<\/p>\n<p>Focusing on items like billing, payroll, accounting and taxes takes up valuable time that could better be spent on the important elements of growing a school.<\/p>\n<p>Every school owner must master three key elements for their school: 1. \t Marketing to generate new students 2. Sales, enrollment processes and renewal or upgrade processes 3. \t Motivational teaching These three elements must be attended to effectively every day.<\/p>\n<p>Really the owner\u2019s main role is in marketing his school and then monitoring for quality student service. Everything else is secondary.<\/p>\n<p>Second, failing to invest in crucial points for growth. Every school owner must spare no expense on two items: 1. \t His or her own education as a martial arts business person. 2. \t Marketing and advertising their school. When speaking with owners of small schools, they often explain to me how attending a worthwhile seminar is just not in their budget. They just are not willing to spend $1,500 to $5,000 on their own education, even if they might learn enough to make 10 or 20 times the investment. Often, I see even a more perverse spin on this, where martial artists will spend huge amounts of money on curriculum-oriented training developing their own athletic talents, but those same individuals fail to see the value of business education to support their school\u2019s growth.<\/p>\n<p>Next, the most frustrating aspect of attempting to teach school owners about marketing is their lack of willingness to invest effectively in the growth of their own school. Proven concepts with a 3 to 1, 5 to 1or even 10 to 1 return on investment are ignored or derided as too expensive or too ineffective. Smaller school owners often combine unrealistic expectations with a lack of willingness to invest effectively.<\/p>\n<p>In conclusion, we are in a wonderful business. The more students we have and the more effectively we develop our students, then the more income we will earn. Financially successful school owners are impacting high numbers of students in a very positive way.<\/p>\n<p>In order to grow your school you must have a belief in the opportunity provided by your school and be willing to invest in both your own education as well as in marketing your school.<\/p>\n<h2 id=\"chapter-37\" style=\"margin-top:44px;\">Chapter 37: \u201cThe Pulse of a School\u201d<\/h2>\n<p>In recent columns I have referred to the \u201csuccess formula below. In this column I want to address the \u201cpulse\u201d of a school. How does this apply? Well, it certainly affects retention rates and renewal rates, and should affect referrals (i.e., enrollments) as well.<\/p>\n<p><em>New Enrollments X Tuition Rate X Retention Rates X Renewal Up-sells X Cash Ratio<\/em> What do I mean by the \u201cpulse\u201d of a school? Well, over the years I have figured out that I can pretty much judge the success level of a school within about five minutes during \u201cprime-time.\u201d How and what do I mean?<\/p>\n<p>Well, let me share a story to illustrate. Many years ago, possibly 1985 or 1986, I traveled to Syracuse, NY, to visit a school run by a good friend by the name of Steve LaVallee. Why did I travel from beautiful Denver, Colorado to dreary Syracuse just to visit a martial arts school?<\/p>\n<p>Well, Steve had a school in Liverpool (suburb of Syracuse) that was 1,800-square-feet on the second floor, with about $600 per month in rent, that was running 500 or more active students and spinning off literal wheelbarrels full of money. It was possibly the school with the lowest overhead and highest%age \u2014 and, maybe even total \u2014 net profit that I had seen before or since.<\/p>\n<p>During the trip with a couple of my key staff members, we drove up to the school, which was in a really dingy area with no convenient place to part, and had to search a little to find the school. We walked up to the school, and there was a really strange heavy steel door with an embossed dragon and some other strange design (Steve loved that door!).<\/p>\n<p>We opened the door at about 5 p.m. There was a narrow staircase up to the second floor. I turned to one of my staff members and said something to the effect of, \u201cI really don\u2019t need to see anything else. I already know why this school is so successful.\u201d<\/p>\n<p>What was the secret? Well let me describe the scene.<\/p>\n<p>All of the windows were fogged up. The noise level was deafening. Parents were sandwiched between students stretching out in preparation for the upcoming class. The class was divided into four pods. One fourth of the class at any time was working on a section of a Kenpo form, while three fourths of the class was standing in a horse stance around the perimeter counting and doing a blocking drill (with very little room for their minimal movement).<\/p>\n<p>During our evening at the school, his program director left the office only to find the next parent and student to enroll or renew, and literally was in enrollment or renewal conferences for four hours straight with no let-up. Their rather cute receptionist had one finger in her ear, and the other on the volume enhanced headset, confirming intro appointments, renewal appointments and following up on anyone who had missed a class or a week of classes.<\/p>\n<p>The personality of the school and the energy in the environment was unmistakable. The positive outlook, positive messages shared by the instructors, and the perpetual movement was incredible. There was as Tom Peters would say, an incredible \u201cWOW\u201d factor.<\/p>\n<p>All night parents brought their friends, and students brought their associates, to witness the incredible energy and excitement of the school.<\/p>\n<p>To top it off, when we rented a car, stopped for lunch, or went out for dinner, EVERYONE knew of LaVallee and his incredible school. Everyone we talked to had a friend or relative in the school, or had trained there, or intended to train there soon.<\/p>\n<p>At the end of the day, I decided to tease Steve a little \u2014 after all, I was also having pretty good success in Denver. I teasingly said, \u201cGee, Steve, with the barrels of money you are hauling out of this school, it seems like you could afford real mirrors.\u201d<\/p>\n<p>Well, see, he had the only wall that didn\u2019t house spectators covered with one-foot by one-foot mirror tiles, not plate-glass mirrors. You couldn\u2019t possibly watch yourself do anything in the mirrors because of all the wacky angles.<\/p>\n<p>He smirked and said, \u201cNo, no, you don\u2019t understand,\u201d and led me to a closet what was filled with several boxes of the mirror tiles. I said, \u201cOkay, fine you bought too many. What\u2019s the big deal?\u201d \u201cNo, No,\u201d he said, \u201cWatch the guys cleaning up now after class.\u201d<\/p>\n<p>Well, I turned, and in amazement watched his instructor scrape three broken tiles off the wall and replace them with new ones from the closet.<\/p>\n<p>He said, \u201cSee, we have so many people crammed in here, we break several every night. These are much easier to replace than a 6-foot plate glass.\u201d He then piled several thousand dollars into a gym bag with his 357 magnum, and tossed it lovingly under the hood of his convertible 911 before attempting to set a new land speed record on the way home.<\/p>\n<h2 id=\"chapter-38\" style=\"margin-top:44px;\">Chapter 38: Are You a Professional?<\/h2>\n<p>Ifeel that unfortunately, very few of the many thousands of martial artists who read this really think of themselves as professionals, even those who do, rarely behave that way on a consistent basis.<\/p>\n<p>Although there are a few \u201cprofessional athletes\u201d in our industry, they are few and far between. Maybe some of the current fighters are able to make an adequate living using strictly their fighting skills. Things really haven\u2019t changed much since 1980, when I changed my personal view of what the word \u201cprofessional\u201d would mean to me in Martial Arts.<\/p>\n<p>A short story: In 1980 and 1981, I was attending Georgetown University, and working with Charlie Lee, John Chung and a big stable of \u201cprofessional\u201d fighters. That stable was part of the Jhoon Rhee Institute, and included my teacher, friend and mentor Jeff Smith, who was the World Champion, as well as Rodney Batiste (U.S. Champion), Mike Coles (U.S. Champion), and a bunch of up-and-comers \u2014 and, a few wannabe\u2019s.<\/p>\n<p>We were in the unique situation of hosting ESPNtelevised fights about every other month, sanctioned by Joe Corley\u2019s PKA, and of having a student base of a couple of thousand eager students buying tickets to the fights held in one of Jhoon Rhee\u2019s schools (a monstrous 13,000-square-foot school, boxing gym, kickboxing training center and events center wrapped into one).<\/p>\n<p>I ended up in Washington, D.C. (actually I was living in Jeff Smith\u2019s condo across the street from the Pentagon in Crystal City, VA), to train to be a professional fighter, and to get a degree in Economics on the way to an MBA. During my time in Washington, I learned some interesting, and at the time, disappointing lessons.<\/p>\n<p>The first lesson that I learned was the meaning of \u201cprofessional\u201d as it applied to athletics. The training regime that was required of Jeff Smith and the other fighters in our stable was truly incredible compared to martial artists that were not professionals. Each of our world-class fighters had a huge regiment of roadwork, weight training, time in the boxing gym with trainer Jimmy Jones and time in the kickboxing gym working on jump rope, shadow sparring, medicine ball and bag work. This didn\u2019t include the many \u201crounds\u201d of sparring that proceeded any significant fight. I was soon to discover that it was impossible for me to train as a \u201cprofessional fighter\u201d and be an \u201cA\u201d student at a top-10 school like Georgetown, and to be a \u201cprofessional martial arts teacher.\u201d<\/p>\n<p>The next difficult lesson that I learned is that being a professional fighter is a difficult, dangerous, and unlikely career. At the time, Bill Wallace, Jeff Smith, Joe Lewis, Jean Yves-Theriault and Don Wilson were at the top of their games. I was soon to realize that most \u201cprofessional\u201d fighters were earning $100 to $200 per round, and even the World Champions were unable to make much of a living through fighting alone. Most supplemented their income, either through seminars, or by \u201cprofessionally\u201d running martial arts schools.<\/p>\n<p>In watching and learning from Jeff Smith, I quickly figured out that he and Jhoon Rhee and Nick Cokinos were driving nice cars, living in beautiful homes, and generally enjoying an excellent lifestyle from running martial arts schools. Jeff was careful to keep his fighting from interfering with his real career of running profitable martial arts schools. I learned in 1980 that a career as a professional martial arts teacher was much more likely than a career as a professional fighter, and, frankly, much more lucrative.<\/p>\n<p>Having learned that \u201cprofessionalism\u201d was in the preparation and training, not just in the execution, I quickly shifted attention and decided to be a professional in every way in my career from that day forward. I decided to move to Denver to open professional martial arts schools. I began training to be a professional school owner. That meant studying everything available about running a professional business and school. For two years I studied with Jeff Smith, Nick Cokinos, Jhoon Rhee, Ned Muffley and others about how to really run a profitable school.<\/p>\n<p>Next, I \u201ccamped out\u201d at the Library of Congress, and read everything I could get my hands on about advertising, direct marketing and sales, as well as general business operations. Then, I learned that the FTC was having hearings on health spas, so I spent several months going through the millions of pages of documents on file and read the sales manuals, sales manager\u2019s manuals and club operations manuals for every major health club in the country.<\/p>\n<p>For good measure I took every class offered by the Small Business Administration and by SCORE on business operations. Finally, I spent nine months working with a start-up school to learn the ins and outs of how to start a new school effectively.<\/p>\n<p>Finally, after all that, I put together a 200 page business plan, moved to Denver and opened five schools in 18 months with $10,000 in capital. In the past 20 years, I have earned a Master\u2019s in Business, read 20 to 30 books (sometimes more) on some aspect of running a professional school (i.e. education, sales, marketing, management, etc.) each year, often spend $50,000 or more a year training myself and my staff, and continue to study the best schools in the country and model similar businesses in other fields.<\/p>\n<p>My question is this. Do YOU train yourself as a professional as a school operator? If not, why not?<\/p>\n<h2 id=\"chapter-39\" style=\"margin-top:44px;\">Chapter 39: How Does a Mile High Karate School Generate Revenue?<\/h2>\n<p>The total revenue of a Mile High Karate school will be affected by several factors. In simple terms, the revenue flow ends up being a function of:<\/p>\n<p><em>New Enrollments X Tuition Rate X Retention Rates X Renewal Up-sells X Cash Ratio<\/em> To simplify this, picture the average path that a student may take through the business side of a Mile High Karate school.<\/p>\n<p><strong>First:<\/strong> The family is exposed to Mile High Karate in one of a variety of ways. They may first come in contact with us by responding to one of our regional ads in the <em>Rocky Mountain News<\/em> or <em>Denver Post<\/em>, from our infomercial, or they may be responding from a localized ad such as direct mail or Val- Pak. Often, they are either a participant in one of our many community outreach programs, or are referred by an existing student. Regardless of the source, they enter our introductory process, and hopefully, 35% to 65% of the time, end up enrolling in our \u201ctrial enrollment,\u201d which is for a year.<\/p>\n<p>They either pay an average of $259 to enroll then and $159 per month (our schools currently range from $139 to $189 per month for this program), or they pay one payment averaging $1,700 (there are small family discounts for a second and third family member of 10 and 20%, respectively.)<\/p>\n<p><strong>Second:<\/strong> The student enters our White Belt class, where they train twice a week for eight to twelve weeks. During that time, they are being prepared for and evaluated for our Black Belt training. Prior to testing for Gold Belt (at the end of the eight to twelve weeks), they are evaluated for, and, if they qualify, offered the opportunity to join the Master Club (a higher level of training which takes them to Black Belt and beyond). At that point, if they join Master Club \u2014 which 35 to 50 % should do at this point \u2014 they will either pay $500 down and have an approximately $100 increase in their monthly payment, or will pay one payment averaging $7,800, again with 10 tor 20% discounts for a second and third family member.<\/p>\n<p><strong>Third:<\/strong> The student enters our Beginner Class (Gold, Orange, Green and Purple Belts), and either trains as a new Master Club member (with additional class times and opportunities and teams they can participate in at that level) ,or as a Gold belt for two months, and continue to revisit the qualification process to Master Club. Most of those who have not yet joined Master Club will prior to the Orange Belt test, although some%age never will, and will continue on to the trial level.<\/p>\n<p>Additionally, upon entering the beginner\u2019s class, each student will purchase a variety of equipment, including hand pads, foot pads, head gear, shin pads, rib guard and some of the basic weapons required by curriculum. In total, a student will purchase between $150 and $200 in equipment (our cost varies from 35% to 50% of the retail price of these sales).<\/p>\n<p><strong>Fourth:<\/strong> The students continue to train through Beginner, Intermediate and Advanced classes. During the process, there will be an inevitable%age of the students who will drop out without completing whichever program they have enrolled to complete.<\/p>\n<p>Our schools have encountered a low of 2% monthly attrition to a high of 7%. Our target range is 3.5% or less per month. This varies monthly based upon a variety of factors, some seasonal, such as Christmas Season or Summer, and based upon instructional quality and parent-student rapport levels with the teachers and other staff.<\/p>\n<p>In determining the monthly revenue stream of the school we categorize revenue streams as follows:<\/p>\n<p><strong>Tuition Enrollment Down Payments <\/strong> $259 first student in family, $239 second member, $219 third member \u2014 average tuition. <strong>Enrollment (1 year) Paid-In-Fulls <\/strong>$1,700 on average. <strong>Renewal Down Payments <\/strong> ($500, 1st family member; 10 to 20% family discounts. This number varies. <strong>Renewal Paid-In-Fulls <\/strong> $7,800 first person, 10 to 20% off additional family members. <strong>Monthly Tuition Payments <\/strong> Billed through Mile High Events by ASF via EFT or Credit Card: $159, $139, $119 first, second, third family members; $100 more Master Club. <strong>Retail Sales Pads, Uniforms, Weapons, Books, etc.<\/strong><\/p>\n<h2 id=\"chapter-40\" style=\"margin-top:44px;\">Chapter 40: How I Opened Five Schools in 18 Months with $10,000 When I was 23<\/h2>\n<p>In a previous chapter, \u201cAre you a Professional?,\u201d I discussed the extensive preparation that I went through prior to opening my schools 20 years ago.In this chapter I would like to give you an overview that you can use today of howI opened 5 schools in 18 months with only $10,000.<\/p>\n<p><em>Prior to opening:<\/em> Extensive training on business operations, extensive market research to locate a \u201cgood market,\u201d i.e., demographic research to target adequate income levels, population densities and proper age breakdowns and effective lease negotiations (I wanted build-out dollars and FREE rent early in the deal).<\/p>\n<p>Then open the doors and do the following: <em>Step 1:<\/em> All start-up capital into MARKETING. <em>Step 2:<\/em> 100 enrollments in 6 weeks. <em>Step 3:<\/em> Renew everyone on their second or third month. <em>Step 4:<\/em> Get them to pay CASH. <em>Step 5:<\/em> Use that cash for two things: Facility improvements and to open location number two. <em>Step 6: <\/em>Continue to repeat this cycle.<\/p>\n<p>Now, I know that I make this sound simple, and, really, it isn\u2019t. But, there are some key ingredients that I believe that most new schools miss.<\/p>\n<p><strong>First:<\/strong> Growing slowly as a start-up means either burning through lots of cas,h or without lots of cash to burn through, means going out of business. Or, often it means, in our industry, support your hobby (i.e., running a school) with your career (i.e., your day job).<\/p>\n<p>I had very little money and no other source of income for myself, my wife and my full-time instructor. This thing had to create cash, in a hurry, or disaster would strike.<\/p>\n<p><strong>Second:<\/strong> \u201cIf you build it, they will come,\u201d may work in Kevin Costner movies, but nowhere else. It\u2019s more like, <em>if<\/em> you build it, advertise, promote, beat the bushes, knock on doors, hone your sales skills, close everyone who comes within three feet of you, and, hustle\u2026hustle\u2026hustle, they will come. Facilities are important to properly support a large student body, and almost irrelevant to growing one to begin with. I\u2019ve seen way too many schools rent a huge space, spend every last cent on mats, bags, mirrors, inventory and state-of-the-art training gear, then wait and hope for someone to come and train.<\/p>\n<p><strong>Third:<\/strong> Now, don\u2019t miss the message: To get enrollments, a good first impression is important. To create prospects, good demographics are essential, and a highly-trafficked center or high-visibility certainly doesn\u2019t hurt. However, you grow your school by generating prospects, having strong closing ratio to enrollments and good student retention. These are affected by marketing, sales and teaching skills \u2014 nothing else matters much.<\/p>\n<p><strong>Fourth:<\/strong> Create CASH FLOW in a hurry. The model of a low down payment, long monthly payments and no cash enrollments or renewals means you are going to either BURN THROUGH LOTS OF CASH, or GO OUT OF BUSINESS. Every school I opened had POSITIVE CASH-FLOW in month one. How do you create positive cash flow? Big down payments, cash enrollments and cash renewals. Nothing else.<\/p>\n<p><strong>Fifth:<\/strong> Be good at what you do before opening the doors. You\u2019ve got to know how to market your school, how to handle the intros and the enrollment process, and how to flip them quickly to renewals. On-the-job-training means you are going to either BURN THROUGH LOTS OF CASH or GO OUT OF BUSINESS.<\/p>\n<p><strong>Sixth:<\/strong> \u201cBootstrap.\u201d I projected prior to opening that I needed $50,000 to open a new school properly. I had a partner lined up. I had the research, knowledge and skills. He had the money. Well, after I put together the business plan, moved to Denver, and located the first location, he backed out. Now I had the knowledge, but no money. After being turned down by every bank I approached, my parents invested $10,000, and I opened with one-fifth the amount of money my well-thought out business plan projected that I needed. I plunged ahead, essentially \u201cburning the boats\u201d behind me, and had no choice but to make it work.<\/p>\n<p><strong>Seventh:<\/strong> \u201cLean and Mean.\u201d Control your expenses. Many start-up schools (and more established schools) ramp their expenses up way beyond what is reasonable for their revenue and their active student count. Someone needs to do the selling, and someone needs to teach the classes. It is very difficult for that to be one person. Beyond that, you don\u2019t need much staff early on, and when you add staff, they are inexpensive (i.e., someone to answer the phones or clean the bathrooms).<\/p>\n<p><strong>Eighth:<\/strong> Reach out to your community. There is an excellent trend in our industry towards growth through referrals alone. Now, that\u2019s great if you have 300 active, but what if you have 0, 25 or 50? That\u2019s not going to get you to 100 in six weeks, or 300 in five or six months. <strong>Finally:<\/strong> \u201cPlunge ahead Boldly.\u201d Tentative efforts lead to tentative results. Make a decision to be committed to success, then apply 100% of your energies towards accomplishing that goal.<\/p>\n<p>Oh, by the way. Do I recommend you do five schools in 18 months as I did? NO WAY! However, these lessons work for opening one school, or dramatically growing your existing school.<\/p>\n<h2 id=\"chapter-41\" style=\"margin-top:44px;\">Chapter 41: The Formula for Financial Success<\/h2>\n<p>This is a powerful formula that I have shared with you already while discussing how a Mile High Karate school generates revenue. Here I will expand upon that formula.<\/p>\n<p>The formula again is as follows:<\/p>\n<p><em>New Enrollments X Tuition Rate X Retention Rates X Renewal Up-sells X Cash Ratio<\/em> I believe, that properly applied, this formula encompasses just about every important factor in improving the financial results of your school. An improvement in any piece of this formula can have a dramatic impact on your \u201cbottom line net profit,\u201d and on your \u201ctop-line revenue.\u201d<\/p>\n<p>Let\u2019s take a quick look at three of these factors: <strong><em>Retention Rates<\/em><\/strong>, <em>Renewal Up-sells<\/em> and <em>Cash Ratio.<\/em><\/p>\n<p>There has been a creeping mythology by some of the billing companies that accepting cash up front, as opposed to a monthly payment, is a bad, or even illegal, activity. This goes right along with the myth that students should enroll at a given price per lesson or month, and just go right along paying that rate forever (which, of course, means until they dropout).<\/p>\n<p>There is a huge problem with the philosophy of never accepting cash: Students drop out.<\/p>\n<p>Certainly one factor \u2014 but, only one \u2014 in the long-term financial health of a school, is minimizing student attrition (drop-outs). The industry average for dropout rates probably ranges from 7 to 10% per month. Now, to give you a comparison, I did a little research, and found that Harvard University (not known for it\u2019s easy curriculum) has a graduation rate of 93%. Put differently, Harvard has seven% of incoming freshmen will drop out sometime in the four- or five-year process of getting their degree. 93% of those incoming freshmen will hang in there all the way to get their degree.<\/p>\n<p>What would happen if you could get your school to a 93% graduation rate to Black Belt? If you enrolled 250 new students this year, you would graduate over 225 Black Belts in four years.<\/p>\n<p>The absolute BEST dropout rate I\u2019ve been able to find in our industry is around two% per month, or approximately 100% by the end of four years. Compare this to Harvard\u2019s seven% by the end of four years. Again, I believe that our industry average ranges from 7% to 10% PER MONTH dropping out.<\/p>\n<p>If the numbers I\u2019ve just quoted are anywhere near accurate, this leads us to two conclusions:<\/p>\n<p><strong>First:<\/strong> If someone pays you upfront for three or four years ahead, then there will be a bump in revenue as opposed to them paying monthly over that same period of time.<\/p>\n<p><strong>Second:<\/strong> A huge opportunity for improvement in all martial arts schools is figuring out how to extend the average length of time that a student continues to train in your school. Dropping the attrition rate monthly from 7% to 3.5% per month will DOUBLE your active count, and boost your revenue per student dramatically.<\/p>\n<p><strong>Next: <\/strong>The Renewal Up-sell If you are a good martial arts instructor, do you think that it is possible to build a perception of value over a couple of months that exceeds their perception after one or two introductory lessons? It seems obvious to me that if your program is high quality, and if your instructors are good, then a student, after a couple of weeks or a couple of months, should be more tuned into the value of instruction, then on their initial couple of visits.<\/p>\n<p>Also, in the long-term of your program, is the value of a white belt lesson comparable to the lesson a Black Belt would receive?<\/p>\n<p>Maybe going back to my example from academics: Is tuition for a quality private high school, BA level college classes, Master\u2019s level college classes, and a Ph.D. program, of comparable value? Do they price them the same? If you don\u2019t know, the price per class hour typically escalates significantly at each step up, and at the same time, the number of students at each level typically declines significantly. When I completed my MBA, it was an executive program, only accepting individuals with a minimum of 10 years in management experience. The director of the program gleefully explained that we were in the highest profit per student program at the university.<\/p>\n<p>A very successful school operator that I knows works it out like this: Basic course (new enrollment) $120 per month; Black Belt Course: $150 per month; Master Club: $175 per month; and Leadership program: $200 per month.<\/p>\n<p>At Mile High Karate, we do it this way: New enrollment: $159 per month; Master Club: $250 per month.<\/p>\n<p>To sum up this initial overview: <strong>First:<\/strong> Go to work on your student retention rates. Make every effort to extend the average training time of each student.<\/p>\n<p><strong>Second:<\/strong> Have a renewal up-sell that you implement quickly into their enrollment \u2014 2\u20134 months. That renewal program should bump up their tuition. Give them a cash option with some incentives to pre-pay the tuition.<\/p>\n<p><strong>Third:<\/strong> Target a fairly high%age of cash programs at the renewal. We target 35% or more cash at Master Club. It boosts our average revenue per student, and gives those students more incentive to continue training to the completion of their Black Belt.<\/p>\n<h2 id=\"chapter-42\" style=\"margin-top:44px;\">Chapter 42: A $1,000,000.00 Watch and Other Tales of Entrepreneurship<\/h2>\n<p>Many years ago, I had the worst year of my business career.<\/p>\n<p>The Denver economy collapsed, my marriage disintegrated, most of my staff quit in mass, I ended up broke and over $250,000.00 in debt, and generally at wit\u2018s-end.<\/p>\n<p>This followed international recognition for being the fastest growing school chain ever and I was in demand internationally for my sage advice \u2014 yet in the meantime my business, and my life conspired to implode all at once.<\/p>\n<p>Following a year like that, it is typical that your self-esteem and confidence may be shattered. All of the beliefs that you held regarding your own competence disappear, and in their place is a kind of shell-shocked groping for mediocrity. Following a proper mourning period, I decided that my reaction would not be as I described, but that I would come back bigger and better than ever.<\/p>\n<p>That\u2019s when I started to search for some personal reward or goal that I could reward myself with upon success \u2014 something that would signify my return to the level of success that I had previously experienced and expected. Now, don\u2019t let me fool you. When you are broke and in debt to the tune of $250,000, financial survival might be a huge goal. But, that was not what I was after. I was after a huge return.<\/p>\n<p>So I started looking for something, and after thinking about houses and cars, decided upon a relatively cheap, but outrageously decadent, incentive of a solid 18-carat gold Rolex Presidential Day-Date. Now, in the scheme of things, a watch isn\u2019t that big of deal, but $10,000-plus for a gold watch when you\u2019re broke seems like shooting for the moon.<\/p>\n<p>I went to the jewelry store and gave them $500 (that I didn\u2019t really have to spare) to put the most expensive watch in the store on layaway. At the same, time I made a deal with myself that I could only have it if Mile High Karate did $1,000,000 or more that year. To call $1,000,000 a stretch goal is understating the situation, but that was what I determined to achieve. Now that I had the target ($1,000,000) and the deadline (by the end of that year), I had to get busy and figure out how to get there.<\/p>\n<p>I spent several weeks putting together the \u201caction plan.\u201d I reviewed our \u201cstats\u201d for the previous year in detail, and, boy, was that depressing. I looked for strengths, problems, opportunities and areas that needed minor tuning.<\/p>\n<p>Then I figured out on a month-to-month basis what we needed to do in enrollments, new monthly payments, renewals and cash to hit my objective by the end of the year.<\/p>\n<p>My next step was to review the staff that I had in place spread out among six locations, and size up their strengths and weaknesses, then to design a training and motivation plan to create my target performance among those people.<\/p>\n<p>The first step was to break the $1,000,000 down into bite-size chunks for each school ,and to set monthly and quarterly targets through consultation with each school manager that they could really believe in. Next, I reviewed incentive and bonus plans, to give adequate incentive to each of my managers for their own performance.<\/p>\n<p>Then, it came time to do two things: <strong>First:<\/strong> Train, Train, Train. I focused on dramatic improvements in the competencies of each of my staff members. We drilled and role-played endlessly on info calls, introductory classes, enrollment conferences, and renewal conferences. I instituted new Black Belt and Teacher classes, and pulled each staff member up to a new, higher level of competency.<\/p>\n<p><strong>Second:<\/strong> I created graphs and charts and tracked our targets and actual results every Monday with a clear focus on enrollments, renewals, retentionand cash growth. What came next is aggressive, brutal, unflinching implementation. \u201cBalls-to-thewall\u201d focused, making it happen, unabashed chaos of activity.<\/p>\n<p>Did everything go smoothly and as planned? Of course, not. I focused on a \u201cwhatever it takes\u201d mentality, and actually had several staff members quit because they \u201cdidn\u2019t want to have to do whatever it takes,\u201d The \u201d9\u20135\u201c mentality strikes again. There were ups and downs, and frankly, we missed our target for three of the first four months of this \u201cwhatever it takes\u201d plan. However, by keeping the goal in mind, ignoring the obstacles, and with bulldog-like tenacity, we plowed through my $1,000,000 goal by November 12th, and I immediately went and picked up my $1,000,000 watch.<\/p>\n<p>By the way, the next year we hit $1.3 million, and the next year $1.8 million, and we kept on rolling. I bought the house down the street from my beautiful mountain retreat sold in the middle of divorce and crisis. I really was back!<\/p>\n<h2 id=\"chapter-43\" style=\"margin-top:44px;\">Chapter 43: The Final Word\u2026for Now<\/h2>\n<p><strong><em>The Final Word\u2026for Now A <\/em><\/strong> Journey Through a Martial Arts Business.<\/p>\n<p>When I started in martial arts over 32 years ago, or even as I worked my way through Georgetown University, I never would have imagined that martial arts instruction would become my profession, rather than just my passionate hobby.<\/p>\n<p>When I founded Mile High Karate in 1983, it was an alternative to using my degree in International Economics to land in Banking, or to working for a corporate giant, such as Procter and Gamble or IBM. Instead, I moved from Washington, D.C. to Denver to open commercial martial arts schools.<\/p>\n<p>My instructors and friends all thought I was crazy.<\/p>\n<p>My key martial arts instructor gave me encouraging words that went something like this, \u201cWell, you can play karate for a few years, then get a real job!\u201d I\u2019m sure you can imagine how satisfying it was to make them all \u201ceat crow.\u201d<\/p>\n<p>In the years since it\u2019s founding, Mile High Karate has achieved a truly international reputation for combining student quality with financial success. We\u2019ve been the leading martial arts instruction organization in this region since inception.<\/p>\n<p>At one time or another, I\u2019ve been featured in all of the industry\u2019s trade publications, and have been a sought-after speaker and consultant throughout North America and the world. More recently, I\u2019ve written several well-received books on martial arts school operations and teaching that have been well received throughout the United States and Canada, and as far away as New Zealand, Australia, Tokyo, UK, Germany and even, South Africa.<\/p>\n<p>In Denver, Mile High Karate has taught over 25,000 students directly in our commercial facilities, and has introduced our program to kids in all of the major public and private schools, impacting well over 200,000 kids and their families in some small way. We\u2019ve been featured on all of the major TV news programs and, in the local newspapers. We\u2019ve even hosted Chuck Norris and other celebrities in the industry.<\/p>\n<p>Honestly, when I pursued martial arts to a high level, it was as an athlete with intentions to follow in the path of my mentors, Jeff Smith, Pat Worley and others, to become a professional fighter and competitor. I was soon to grow out of that rather narcissistic focus and realize the potential for true significance through teaching. I\u2019m certain that I\u2019ll never win another championship trophy in tournament competition, and many of my friends would humiliate me in seconds in a grappling match. However, that\u2019s not what I do as a career, or frankly, even as a hobby anymore.<\/p>\n<p>My focus for Mile High Karate since the early 1980\u2019s has been elementary-age children, and their families. Teaching character, values, self-esteem, focus and goal-setting skills. We\u2019ve developed a program that greatly enhances a child\u2019s achievement in school, and contributions at home and in their community. To further enhance that mission, Mile High Karate students have contributed to Children\u2019s Hospital, local public and private schools, and Chuck Norris\u2019 Kick Drugs Out of America organization.<\/p>\n<p>Honestly, I can think of no other way to combine financial growth and security with true significant contributions to individuals, their families and the local community. Our direct impact on our students is huge, the ripple effect throughout our communities is immeasurable.<\/p>\n<p>Many times in the past 20 years, I have been criticized for being \u201ctoo commercial,\u201d \u201cfor being in martial arts \u2018only for the money.\u2019\u201d Or, for running \u201ca Belt Factory,\u201d or, the \u201dMcDonald\u2019s of martial arts.\u201c To those critics I answer: I am in business to make money. I am in the Martial Arts Business because it combines the ability for me to make a satisfactory income with the ability to impact a huge portion of my community in a positive way. Honestly, I have the capability to make more money in some other industries, but not enough to encourage me to turn my back on what I love.<\/p>\n<p>Why would I want to work in a career that I was less passionate about in order to support my martial arts school as a hobby? Alternatively, my wealth from martial arts is only in proportion to the number of students I serve, and the depth of their enthusiasm for my service. Or, as Zig Ziglar is fond of saying, \u201cYou can get everything that you want in life, if you help enough other people get what they want.\u201c Personally, I believe that the broader significance of a career as an educator far outweighs my own youthful enthusiasms for becoming a better fighter and high-end athlete. The personal satisfaction that grows from watching a beginner grow into a Black Belt and a shy and withdrawn child grow into a community leader makes all the difference in the world. I cannot imagine having spent the last 20 years selling real estate, marketing fast food or working in a corporate bureaucracy. I hope all martial artists will transition into this perspective. I hope many instructors will join my mission to expand our influence and develop a career that combines financial rewards, teamwork, family and contribution.<\/p>\n<ul>\n<li><em>Stephen Oliver<\/em><\/li>\n<li><em>Littleton, Colorado<\/em><\/li>\n<\/ul>\n<p><em>2008<\/em><\/p>\n<hr>\n<p style=\"text-align:center;\"><em>&mdash; The End &mdash;<\/em><\/p>\n<p style=\"text-align:center;\">Originally written in 1999 &middot; Print editions &copy; 2001&ndash;2008 Stephen Oliver. All rights reserved.<\/p>\n<div style=\"text-align:center;margin:28px 0;\"><a href=\"https:\/\/s3.us-east-1.amazonaws.com\/NAPMA\/MAW\/freebooks\/WhenIWas22_SOliver.pdf\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;background:#8B0000;color:#ffffff;font-weight:bold;font-size:18px;padding:14px 28px;border-radius:6px;text-decoration:none;margin:6px 10px;\">&#128213; Download the Free PDF<\/a><a href=\"https:\/\/www.amazon.com\/Everything-Wish-Knew-When-Was\/dp\/1450574203\/ref=tmm_pap_swatch_0\" target=\"_blank\" rel=\"noopener nofollow\" style=\"display:inline-block;background:#1c1c1c;color:#ffffff;font-weight:bold;font-size:18px;padding:14px 28px;border-radius:6px;text-decoration:none;margin:6px 10px;\">&#128722; Buy the Paperback on Amazon<\/a><\/div>\n<div class=\"mhm-cta\" style=\"border:2px solid #b8232f;border-radius:10px;padding:18px 22px;margin:1.8em 0;background:#fff7f7;text-align:center;\">\n<div style=\"font-size:1.25rem;font-weight:800;color:#b8232f;letter-spacing:.5px;\">FREE COACHING SESSION<\/div>\n<div style=\"font-weight:700;margin:4px 0 10px;\">WITH \u2605 STEPHEN OLIVER &amp; WORLD CHAMPION JEFF SMITH \u2605<\/div>\n<p style=\"font-style:italic;margin:.4em 0;\">\u201cWorking with Stephen Oliver is like having a chance to train privately with Bruce Lee\u2014don\u2019t miss that opportunity.\u201d<br \/><span style=\"font-style:normal;font-weight:600;\">\u2014 Hai Nguyen, Elite MMA, Houston, Texas<\/span><\/p>\n<p style=\"font-style:italic;margin:.4em 0;\">\u201cIf you\u2019re waiting for anything, don\u2019t wait. Do it now.\u201d<br \/><span style=\"font-style:normal;font-weight:600;\">\u2014 Master Delfino Candia, America\u2019s Best Karate Center, El Paso, Texas<\/span><\/p>\n<div style=\"margin:14px 0 6px;\"><a href=\"https:\/\/api.leadconnectorhq.com\/widget\/bookings\/bobdunne\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;background:#b8232f;color:#fff;padding:12px 22px;border-radius:6px;font-weight:700;text-decoration:none;margin:4px;\">\ud83d\udcc5 BOOK YOUR FREE COACHING SESSION<\/a><a href=\"tel:+17202560208\" style=\"display:inline-block;background:#222;color:#fff;padding:12px 22px;border-radius:6px;font-weight:700;text-decoration:none;margin:4px;\">\ud83d\udcde CALL: +1 (720) 256-0208<\/a><\/div>\n<div style=\"font-weight:700;color:#b8232f;margin-top:6px;\">\u2605 LIMITED SPOTS AVAILABLE \u2013 CLAIM YOURS TODAY! \u2605<\/div>\n<\/div>\n<p style=\"text-align:center;\"><a href=\"\/go\/books\/\">&larr; Back to all books by Stephen Oliver<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Stephen Oliver&rsquo;s classic book on the hard-won lessons of building martial arts schools \u2014 originally written in 1999. Read the entire book free, download the PDF, or get the paperback on Amazon.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6148","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Everything I Wish I Knew When I Was 22 - Martial Arts Wealth Mastery<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/martialartswealth.com\/go\/everything-i-wish-i-knew-when-i-was-22\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Everything I Wish I Knew When I Was 22 - Martial Arts Wealth Mastery\" \/>\n<meta property=\"og:description\" content=\"Stephen Oliver&rsquo;s classic book on the hard-won lessons of building martial arts schools \u2014 originally written in 1999. 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MBA","author":"","date":false,"format":false,"excerpt":"Grand Master Stephen Oliver \u2014 10th Degree Black Belt, founder of Mile High Karate and Martial Arts Wealth Mastery, Georgetown honors grad, MBA, columnist for six major publications, and recognized as \"The Most Influential Man in Martial Arts\" by Martial Arts World Magazine. Five-plus decades of training, teaching, and building\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6019,"url":"https:\/\/martialartswealth.com\/go\/the-way-of-the-mile-high-maverick\/","url_meta":{"origin":6148,"position":4},"title":"The Way of the Mile High Maverick","author":"","date":false,"format":false,"excerpt":"\u2b07 Download the Full Book (PDF) \ud83d\uded2 Buy the Printed Copy on Amazon Printed \u2013 Physical Copy available on Amazon. Creating a Truly Outstanding Career with Your Martial Arts School \u2014 by Stephen Oliver, MBA, 10th Degree Black Belt. Read the complete book below, or download the PDF above. Contents\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4976,"url":"https:\/\/martialartswealth.com\/go\/martial-arts-wealth-vs-martial-arts-business-u\/","url_meta":{"origin":6148,"position":5},"title":"Martial Arts Wealth Mastery vs. Martial Arts Business U (Mike Massie)","author":"","date":false,"format":false,"excerpt":"Martial Arts Wealth Mastery vs. Martial Arts Business U (Mike Massie) Quick answer: These two programs serve different owners at different stages. Martial Arts Business U (Mike Massie\u2019s program) is a low-cost, do-it-yourself membership \u2014 courses and group coaching aimed at building a sustainable six-figure studio, ideal for part-time and\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_shortlink":"https:\/\/wp.me\/PhhFRu-1Ba","_links":{"self":[{"href":"https:\/\/martialartswealth.com\/go\/wp-json\/wp\/v2\/pages\/6148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/martialartswealth.com\/go\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/martialartswealth.com\/go\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/martialartswealth.com\/go\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/martialartswealth.com\/go\/wp-json\/wp\/v2\/comments?post=6148"}],"version-history":[{"count":4,"href":"https:\/\/martialartswealth.com\/go\/wp-json\/wp\/v2\/pages\/6148\/revisions"}],"predecessor-version":[{"id":6154,"href":"https:\/\/martialartswealth.com\/go\/wp-json\/wp\/v2\/pages\/6148\/revisions\/6154"}],"wp:attachment":[{"href":"https:\/\/martialartswealth.com\/go\/wp-json\/wp\/v2\/media?parent=6148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}